I understand then you launched a Cloud Image because of what I can see in your prompt (root@bitnami-wordpress-dm-2c6b).
And you're doing something like this:
- Step 1
- Step 2
- Step 3
- Step 4
Please correct me if I'm wrong.
We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it in the machine where the stack is running?
This is the link to download the tool.
Connect to your server console via SSH and type the following commands to download the tool:
wget -O bnsupport_tool https://downloads.bitnami.com/files/bnsupport/0.2.0/bnsupport-linux-x64.run
chmod +x bnsupport_tool && ./bnsupport_tool
The output of the execution of this tool will be a zip file with all the information inside. Could you please send it to firstname.lastname@example.org ?
You can download the zip file from your instance, you can follow this guide to download it.