Wordpress Multisite Dashboard

megano 2021-01-22 12:39:03 UTC #1

Keywords: WordPress Multisite - AWS - Technical issue - Other
Description:
Hello,

I installed wordpress multisite and am using subdirectories. I am able to access the main site admin dashboard, however, I am unable to access the subdirectory admin dashboard. I receive the following error message:

"This page isn’t working
...redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS"

It seems that there is an error with the cookies. I have tried clearing them and that did not work. Can you please assist?

Thank you,
Megan

jcarmona 2021-01-25 08:50:18 UTC #2

Hi @megano

Thanks for using Bitnami WordPress Multisite!

I installed wordpress multisite and am using subdirectories

I think you mean subdomains instead of subdirectories, am I right?

I am able to access the main site admin dashboard, however, I am unable to access the subdirectory admin dashboard.

I reckon there only exists one admin panel, and you can manage all you sites from there. Are you trying to access using different URLs?

The error you mention can also be caused by a misconfiguration in the server. We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool in a cloud image or virtual machine

Please note that you need to paste the code ID that is shown at the end.

megano 2021-01-25 13:28:07 UTC #3

Hi @jcarmona

Thank you. I followed the steps to use subdirectories instead of subdomains using this guide:
https://docs.bitnami.com/installer/apps/wordpress-multisite/administration/use-directories/

The dashboard that I'm having trouble accessing is the dashboard for the additional subdirectory sites. When I go to the url for the new site, it seems to work without any CSS.

I ran the support tool and sent you the link via private message.

Thank you,
Megan

jcarmona 2021-01-26 10:43:22 UTC #4

Hi @megano

What is the URL you are trying to access to? Please, mask out any sensitive information such us your domain, e.g.

https://MYDOMAIN.com/blog/wp-admin --> https://XXXXXXXX.COM/blog/wp-admin

Your site seems to be running properly and so is the wp-admin page for your main site.

Best regards,
Jose Antonio Carmona

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megano 2021-01-26 13:56:02 UTC #5

Hi @jcarmona

Yes the wp-admin page for the main site is working fine. When I try to go to www.xxxxxx.com/au/wp-admin I get the below error message:

"This page isn’t working
...redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS"

Thank you,
Megan

jcarmona 2021-01-27 12:42:33 UTC #6

How did you register your new site?

Notice that the guide you mentioned is for Bitnami WordPress Multisite. I have checked on an instance of this type and it works correctly. However, you seem to be using a regular WordPress installation and tweaked it into a Multisite one.

Not only does the problem seem to lie in wp-admin, but your subdomain is not properly working as per what I could see (the css and themes are not correctly retrieved).

Also notice that there is only a single Dashboard, regardless of the set up. In Multisite you can manage all your blogs from there. Though, it is true that you should not be experiencing the ERR_TOO_MANY_REDIRECTS.

Best regards,
Jose Antonio Carmona

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megano 2021-01-27 22:24:19 UTC #7

Hi @jcarmona

I originally set it up through AWS Lightsail on a regular wordpress site, not multisite.
Realizing later on after the site was built that I needed multisite, I followed instructions to change it to multisite then to use subdirectories as I wanted to avoid having to recreate the site.

Do you know how this can be resolved?

Thank you,
Megan

jcarmona 2021-01-28 11:22:00 UTC #8

Hi @megano

Thanks for the info. How did you register your new /au site? I will try to replicate it on my side and report back on my findings.

Best regards,
Jose Antonio Carmona

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megano 2021-01-28 13:58:41 UTC #9

HI @jcarmona

I went to My Sites > Network Admin > Sites > Add New

Thank you,
Megan

jcarmona 2021-01-29 19:47:29 UTC #10

Hi @megano

I have launched a fresh new instance of WordPress single tier, followed the guide to convert it to multisite to replicate your user case scenario. First things first, mention that the guide you followed already makes your installation to use subdirectories by default, so you don't need to follow the aforementioned guide for Bitnami WordPress Multisite.

I could not face any issues. I have been checking your configuration and it seems that there are some missing changes from the guide that you should have:

$ cat /opt/bitnami/apps/wordpress/conf/htaccess.conf
+<Directory "/opt/bitnami/apps/wordpress/htdocs">
+  RewriteEngine On
+  RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
+  RewriteBase /
+  RewriteRule ^index\.php$ - [L]
+  # add a trailing slash to /wp-admin
+  RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]
+  RewriteCond %{REQUEST_FILENAME} -f [OR]
+  RewriteCond %{REQUEST_FILENAME} -d
+  RewriteRule ^ - [L]
+  RewriteRule ^([_0-9a-zA-Z-]+/)?(wp-(content|admin|includes).*) $2 [L]
+  RewriteRule ^([_0-9a-zA-Z-]+/)?(.*\.php)$ $2 [L]
+  RewriteRule . index.php [L]
+</Directory>
<Directory>
# Only allow direct access to specific Web-available files.

# Apache 2.2
<IfModule !mod_authz_core.c>
	Order Deny,Allow
	Deny from all
</IfModule>
...

Reference: https://community.bitnami.com/t/how-can-i-enable-wordpress-multisite/47708/2?u=jcarmona

Could you please try to add that, restart apache and report back?

PS: You can restart apache by using

$ sudo /opt/bitnami/ctlscript.sh restart apache

Best regards,
Jose Antonio Carmona

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megano 2021-01-29 22:34:19 UTC #11

Hi @jcarmona

I added in those changes and I am still receiving the same error message.

Thank you,
Megan

jcarmona 2021-02-02 11:24:56 UTC #12

Hi @megano

Did you restart the apache server as well?

As the configuration files have been modified, may I ask you to run the bnsupport-tool again so as to retrieve the latest version of them?

Best regards,
Jose Antonio Carmona

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megano 2021-02-12 16:01:52 UTC #13

Hi @jcarmona

I just created a new site and moved the data over. This worked
Thanks for your help

jcarmona 2021-02-15 13:05:51 UTC #14

Glad to see you were able to solve your issue! We are marking the previous answer as "Solution" and this topic as "Closed".

If you have any other questions, please do not hesitate to let us know. Feel free to create a new topic referencing to this one if necessary.

Best regards,
Jose Antonio Carmona

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jcarmona 2021-02-15 13:05:59 UTC #15

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