Wordpress Dashboard going extremely slow

brandon2 2020-12-31 19:07:57 UTC #1

Keywords: WordPress Multisite - AWS - Technical issue - Other
bnsupport ID: 0f131f47-2da8-1378-67de-491a6a2504fa
Description:
I am running two instances of the same installation. One for production and one for staging. The production version is my issue. For some reason the Wordpress dashboard is taking a very long time to load any of the pages. What do i do?

jcarmona 2021-01-04 09:56:02 UTC #2

Hi @brandon2

Thanks for using Bitnami WordPress Multisite!

I have been checking the logs generated by the bnsupport-tool and discovered that there are plenty of PHP errors in your instance's apache error_log file:

[Thu Dec 31 19:06:21.216464 2020] [proxy_fcgi:error] [pid 5468:tid 140161945818880] [client Y.Y.Y.Y:46658] AH01071: Got error 'PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534', referer: https://www.XXXXX.com/ny-brooklyn-park-slope/memberships/
[Thu Dec 31 19:06:21.653804 2020] [core:error] [pid 5468:tid 140162214385408] [client Y.Y.Y.Y:46658] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: https://www.XXXXX.com/ny-brooklyn-park-slope/wp-content/themes/franchise-location/style.css
[Thu Dec 31 19:06:25.802933 2020] [proxy_fcgi:error] [pid 4965:tid 140161794750208] [client Z.Z.Z.Z:1961] AH01071: Got error 'PHP message: PHP Notice:  Undefined variable: message in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/template-parts/lead-form.php on line 76PHP message: PHP Notice:  Undefined variable: result in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/template-parts/lead-form.php on line 30', referer: http://m.facebook.com/
[Thu Dec 31 19:06:30.030644 2020] [autoindex:error] [pid 5468:tid 140161970996992] [client 66.249.72.18:56823] AH01276: Cannot serve directory /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/sites/31/revslider/templates/themeplicity_offer/: No matching DirectoryIndex (index.html,index.php) found, and server-generated directory index forbidden by Options directive
[Thu Dec 31 19:07:05.567829 2020] [proxy_fcgi:error] [pid 5506:tid 140161945884416] [client K.K.K.K:6246] AH01071: Got error 'PHP message: PHP Warning:  Use of undefined constant success - assumed 'success' (this will throw an Error in a future version of PHP) in /opt/bitnami/apps/wordpress/htdocs/wp-content/themes/franchise-location/page-templates/class-schedule.php on line 534PHP message: PHP Warning:  Use o

This is likely the reason why the PHP process is taking up a lot of the CPU usage, see:

-----------------------------------
Check CPU usage for current processes
-----------------------------------
Running: ps -e -o pcpu,nice,state,cputime,args --sort -pcpu | awk '{print $1,$2,$3,$4,$5}'
In: /opt/bitnami

Output:

%CPU NI S TIME COMMAND
54.2 0 S 00:01:50 /opt/bitnami/bnsupport-tool
49.2 0 S 03:42:45 php-fpm:
49.1 0 R 03:42:32 php-fpm:
48.9 0 R 03:41:25 php-fpm:
48.7 0 R 01:42:49 php-fpm:
48.2 0 R 00:54:45 php-fpm:

Could you please take a look at those errors? At first sight, it seems to be related to the theme franchise-location

Best regards,
Jose Antonio Carmona

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brandon2 2021-01-04 19:26:43 UTC #3

I was able to remove the errors and clear the log. Can you help determine any other issues as it still seems to be running slow.

Best Regards,

Brandon Robinson
Director of Website Services
[cid:image001.png@01D6E294.DAC159B0]
P: 623-889-3380 ext. 232
E: brandon@cybermark.combrandon@cybermark.com

jcarmona 2021-01-05 10:59:57 UTC #4

Hey @brandon2

Since you have performed some changes, could you please re-run the bnsupport-tool so that I am able to analyse up-to-date configuration files?

Best regards,
Jose Antonio Carmona

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system 2021-01-19 10:59:56 UTC #5

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