Wordpress can't write into upload or plugin folder

pablocar 2016-04-29 14:41:29 UTC #1

I installed a Bitnami Wordpress instance on GCP

I Imported the DDBB and the files from other hosting and I have the site running.

In Wordpress, when I try to upload a media file or install a plugin I received a message error: Unable to write into uploads/2016/04 folder or plugins folder. I believe is some kind of folder permission / ownership issue.

I viewed several posts and my uploads folder has the following owner and 775 permission:

bitnami@bitnami-wordpress-dm-a727:~$ ls -l /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads
total 44
drwxrwxr-x 3 bitnami daemon 4096 Apr 29 00:00 2013
drwxrwxr-x 12 bitnami daemon 4096 Apr 29 00:17 2014
drwxrwxr-x 14 bitnami daemon 4096 Apr 29 02:20 2015
drwxrwxr-x 6 bitnami daemon 4096 Apr 29 02:50 2016
drwxrwxr-x 2 bitnami daemon 4096 Apr 28 23:42 et_temp
drwxrwxr-x 2 bitnami daemon 4096 Apr 28 23:42 js_composer
drwxrwxr-x 3 bitnami daemon 4096 Apr 29 02:59 revslider
drwxrwxr-x 2 bitnami daemon 4096 Apr 28 23:43 wc-logs
drwxrwxr-x 2 bitnami daemon 4096 Apr 28 23:43 woocommerce_uploads
drwxrwxr-x 2 bitnami daemon 4096 Apr 28 23:43 WOOEXIM_EXPORT
drwxrwxr-x 2 bitnami daemon 4096 Apr 28 23:43 WOOEXIM_Import

Just in case I run the following command:
$ sudo chmod -R 775 /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/

I Also tried to change to bitnami:bitnami and daemon:daemon without any result.

What am I missing here?

Many thanks in advance.

Also tried:

$ sudo chown -R bitnami:daemon /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/
$ sudo chmod -R g+w /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/

Same result.

arch 2016-04-29 20:47:31 UTC #2

This helped us when we were having plugin woes:

Run this command on the server:

ls -lart /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins

Run this command via SSH:

sudo chown -R bitnami:daemon /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins

Hope it fixes your issue as well.

pablocar 2016-05-02 15:17:41 UTC #3

Thank you but It didn't work.

Maybe there is something wrong in the imported wp-config since I didn't use the default wp-config that comes with the Bitnami stack.

Thank you!

marcos 2016-05-05 11:50:21 UTC #4

Hi,

Could you try the following instead?

sudo chown -R bitnami:daemon /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads
sudo chmod -R 775 /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads

Then, you can try to upload and check if it works. If it doesn't, you can try doing this instead:

sudo chown -R daemon:daemon /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads

Thanks!

pablocar 2016-05-05 13:29:45 UTC #5

Hi Marcos, thank for your reply, but I still can't write into the upload or plugin folder.

I receive the following message: "No se pudo crear el directorio uploads/2016/05. Asegúrate de que el servidor tiene permisos de escritura para el directorio superior."

Should I try root:root?

One more fact: I changed the type machine from micro1 to n1-standard-1 after migrating the site. I'm also using the wp-config from my previous hosting instead of the Bitnami stack.

Thank you!

marcos 2016-05-09 07:36:29 UTC #6

Hi @pablocar,

The instance size does not really matter here. The wp-config should not have altered anything either.

You can try with root:root but I don't think it's going to work since Apache should be running as the daemon user.
Try to back up the WordPress htdocs directory temporarily and do a recursive chown in the following way:

sudo chown -R daemon:daemon /opt/bitnami/apps/wordpress/htdocs

If it does work, you can revert to the previous situation and try to find out where it is happening.
If not, WordPress might be trying to work on another directory location, for instance, /tmp, although by default it is not configured as this.

You can try to look at the Apache error logs and check if it mentions more about the error or the exact location. The error log can be found at:

/opt/bitnami/apache2/logs/error_log

matt_dufresne 2016-06-07 17:52:50 UTC #7

https://community.bitnami.com/t/do-i-need-to-change-permissions-and-owner-to-enable-user-uploads-in-wordpress/2253/3

michiel 2020-08-17 09:18:04 UTC #8

A post was split to a new topic: Cannot resolve the folder permissions point and folder

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