Wordpress/bitnami website taking to long to load then failing

Type: Bitnami Support Tool

Hey Everyone, forgive me as I’m not too technical.

I’m having an issues where my site isn’t loading and it’s failing to connect to the server. I had the same issue about a month ago but seemed to resolve its self after a day. This time no luck.

I’m using AWS with bitnami for my Wordpress site. Everything was running smoothly until now so I assume maybe an automatic Wordpress update has changed something

Has anyone had this issue or can you point me in the right direction to fix it or how to test the sever connection?


Hi @Colinmcdonaldd,

Could you create a new ticket but choose the option “Technical issue”. You will be prompted to execute the bnsupport tool which will help us devug the issue.