White screen on WordPress - Lightsail with Bitnami

Keywords: WordPress - AWS - Technical issue - Other

bnsupport ID: 1881ac85-a77a-03d2-cf23-53b24f02df96

bndiagnostic output:

? Apache: Found possible issues
? Resources: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/

bndiagnostic failure reason: The suggested guides are not related with my issue

Description:
Hello -

Sometime this week a white screen and my WordPress site are down. I get a blank page when I navigate to my site, and can’t access the Dashboard.

I don’t think it’s anything to do with my Lightsail instance: Everything on my AWS management console seems to be running fine.

I’m worried because I have also realized my backup snapshots were not configured correctly so I have no backup of a working version.

I am confused because I haven’t made any updates to WordPress recently.

Any pointers would be greatly appreciated.

My site is https://www.sistemaflux.com.br

What’s the last thing you did? I can see you have many “old” folders in the WordPress’ one.

/bitnami/wordpress/wp-content:
total 60
drw-r--r-- 14 bitnami daemon 4096 Jan  5 00:50 .
drwxrwxr-x  3 daemon  root   4096 Nov 14 04:40 ..
drwxrwxr-x  2 bitnami daemon 4096 Sep  7 17:28 ai1wm-backups
drwxr-xr-x  4 daemon  daemon 4096 Sep  7 05:30 cache_old
drwxr-xr-x  2 daemon  daemon 4096 Sep  7 05:30 downloads
-rw-rw-r--  1 bitnami daemon   28 Sep  7 17:29 index.php
drwxrwxr-x  4 bitnami daemon 4096 Sep  8 21:24 languages
drwxrwxr-x 60 bitnami daemon 4096 Dec 15 06:09 plugins_old
drwxr-xr-x  2 daemon  daemon 4096 Sep  7 05:30 smush-webp
drwxrwxr-x  5 bitnami daemon 4096 Jan  5 00:40 themes_old
drwxr-xr-x  2 daemon  daemon 4096 Sep  7 05:30 updraft
drwxrwxr-x  2 bitnami daemon 4096 Dec 15 06:09 upgrade
drwxrwxr-x 17 bitnami daemon 4096 Oct 28 18:30 uploads
drwxr-xr-x  2 daemon  daemon 4096 Sep  7 05:30 w3tc-config
drwxr-xr-x  2 daemon  daemon 4096 Dec 14 18:11 wflogs

Can you rename those folders and check if the problem is solved?