Keywords: WordPress Multisite - AWS - Technical issue - Connectivity (SSH/FTP)
Amazon Web Services
Fri Nov 08 2019
09:04:46 GMT+0100 (Central European Standard Time)
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This is Carlo from AWS Premium Support and I'll be assisting you with this case today.
Please note that AWS Premium Support does not include support for 3rd-party applications or system administration tasks. However, as a courtesy I am happy to assist on a best-effort basis.
I understand that you are having trouble reaching your site. You've shared that you get the following error in your browser: 'ERR_NAME_NOT_RESOLVED'.
This particular browser error you got is DNS related. It indicates that your browser was unable to resolve host 126.96.36.199.xip.io into an IP address. This could be either due to a temporary DNS issue on the machine you used to try and access your site, or perhaps DNS was incorrectly configured on the machine.
I've tried testing on my side, and I'm unable to get the same error you receive. When I do try and access your site, I get this error: 'The site is experiencing technical difficulties.' Looking further, when I test using the commandline tool curl, it reports a HTTP 500 error, which is a internal server error:
$ curl -k --head https://188.8.131.52.xip.io/
HTTP/1.1 500 Internal Server Error
Date: Fri, 08 Nov 2019 07:56:09 GMT
Expires: Wed, 11 Jan 1984 05:00:00 GMT
Cache-Control: no-cache, must-revalidate, max-age=0
Content-Type: text/html; charset=utf-8
In order to determine why your server is experiencing an internal error, you'll have to go through the logs on the server to see the exact cause. Alternatively, seeing that this is a Bitnami product that you're experiencing issues with, I would highly recommend you reach out to their support for further guidance, as they are well-versed with WordPress.
I believe that the information I have provided you will be helpful, however, please feel free to reach back out to us should you have any further questions.
 Bitnami Support: https://bitnami.com/support/aws
Amazon Web Services