Website will not load

Keywords: WordPress - AWS - Technical issue - Other

bnsupport ID: ee1a8da8-8aa0-0df6-64b2-c847637c0b4d

bndiagnostic output:

The diagnostic tool couldn't find any issues.

bndiagnostic failure reason: The tool could not find any issue

Description:
My website, ty.ie, has been down for the past few weeks now and I’ve been trying to diagnose the issue but to no avail. Initially I thought I needed to upgrade the instance type, which I did and this solved the Resources issue, but still the website won’t load. I’ve tried disabling plugins and themes, adding storage to the drive, rebooting server, fixing ports access and running the diagnostic tools but nothing is working. I’m not sure what the problem is and would really appreciate some help. Thanks.

Hello @joel2,

Looking at your domain in whatsmydns I found that your DNS registry is pointing to an IP different from the one your stack has. Could you please try modifying your DNS entry to the correct IP and check whether that solves the issue?

Regards,
Francisco de Paz

1 Like

Hi @fdepaz,

Thanks that worked! I upgraded my aws instance and forgot to point to the new IP.

Hello @joel2,

Glad that worked! As the issue has now a solution, we’ll be closing this thread. Please do not doubt to open a new ticket if you encounter any new issues in the future.

Regards,
Francisco de Paz