Website timeout issues at times and slow loading

Keywords: WordPress Multisite - AWS - Technical issue - Other
bnsupport ID: bb4b461c-f251-fea8-e272-99d8e2c90170
Description:
I am periodically receiving down time and slow load times

Hi @brandon2,

Our support tool detected the following problems in your instance

? Apache: Found possible issues
✓ Connectivity: No issues found
? Resources: Found possible issues
✓ Mysql: No issues found
? Php: Found possible issues

[Apache]

Found recent error or warning messages in the Apache error log.

[Thu Jun 03 18:11:55.968754 2021] [proxy_fcgi:error] [pid 12942:tid 140061760743168] [client 73.199.157.105:65143] AH01071: Got error 'PHP message: WordPress database error Table 'franchise_website.franchise_74_wpmailsmtp_tasks_meta' doesn't exist for query SHOW FULL COLUMNS FROM `franchise_74_wpmailsmtp_tasks_meta` made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, WPMailSMTP\Core->get_tasks, WPMailSMTP\Tasks\Tasks->init, WPMailSMTP\UsageTracking\SendUsageTask->init, WPMailSMTP\Tasks\Task->register, WPMailSMTP\Tasks\Meta->add, WPMailSMTP\Tasks\Meta->add_to_db'
 [Thu Jun 03 18:11:57.177281 2021] [proxy_fcgi:error] [pid 12942:tid 140061542532864] [client 73.199.157.105:65143] AH01071: Got error 'PHP message: WordPress database error Table 'franchise_website.franchise_74_wpmailsmtp_tasks_meta' doesn't exist for query SHOW FULL COLUMNS FROM `franchise_74_wpmailsmtp_tasks_meta` made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, WPMailSMTP\Core->get_tasks, WPMailSMTP\Tasks\Tasks->init, WPMailSMTP\UsageTracking\SendUsageTask->init, WPMailSMTP\Tasks\Task->register, WPMailSMTP\Tasks\Meta->add, WPMailSMTP\Tasks\Meta->add_to_db'
 [Thu Jun 03 18:12:28.326396 2021] [proxy_fcgi:error] [pid 12942:tid 140061727172352] [client 136.167.36.233:21594] AH01071: Got error 'PHP message: WordPress database error Table 'franchise_website.franchise_65_wpmailsmtp_tasks_meta' doesn't exist for query SHOW FULL COLUMNS FROM `franchise_65_wpmailsmtp_tasks_meta` made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, WPMailSMTP\Core->get_tasks, WPMailSMTP\Tasks\Tasks->init, WPMailSMTP\UsageTracking\SendUsageTask->init, WPMailSMTP\Tasks\Task->register, WPMailSMTP\Tasks\Meta->add, WPMailSMTP\Tasks\Meta->add_to_db', referer: https://www.google.com/

Please check the following guide to troubleshoot server issues:

https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/

[Resources]

Your instance has little available RAM memory.

 total used free shared buff/cache available Mem: 15859 2037 260 41 13560 13454 Swap: 0 0 0

You could try to increase your instance’s memory. Please check your cloud provider’s documentation for more information.

You can also enable swap memory to improve performance.

https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/

[Php]

The following error appears in the /opt/bitnami/php/var/log/php-fpm.log:

[03-Jun-2021 18:09:02] WARNING: [pool www] server reached max_children setting (5), consider raising it

This error usually indicates PHP script execution is slow due to busy server resouces or buggy scripts. Please check the following guide to increase the number of PHP-FPM child processes:

https://docs.bitnami.com/general/apps/wordpress/configuration/configure-phpfpm-processes/

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