Website shows it's insecure after installing the SSL certificates and configured WordPress

ITL 2020-05-21 15:16:32 UTC #1

Can someone help, please?

We are having the same issue.

We have done the following:
- Ran the BN-Cert Tool
- Installed and ran this SSL plugin - https://wordpress.org/plugins/ssl-insecure-content-fixer/
- Changed the Http links to Https

Reviewed these blog posts:
- https://community.bitnami.com/t/ssl-certificate-not-showing-the-lock-in-safari-and-shows-not-secure-in-chrome-even-though-there-is-a-valid-certificate/80371
- https://community.bitnami.com/t/i-installed-the-ssl-certificates-and-it-doesnt-work/71670
- https://community.bitnami.com/t/invalid-ssl-certificate-problem/68142
- https://community.bitnami.com/t/your-connection-to-this-site-is-not-fully-secure-on-chrome-after-installing-the-lets-encrypt-ssl-certificate/75148
- https://community.bitnami.com/t/ssl-not-showing-secured-on-website/56488

And followed these videos and documentation:
- https://docs.bitnami.com/google/how-to/troubleshoot-ssl-issues/
- https://www.youtube.com/watch?v=swo4e4L-K-I&feature=emb_logo

Still no luck.

Any advice would be greatly appreciated.

Thanks
Jay

AWS EC2 Bitnami Wordpress Instance
Site: https://34.227.104.221/

SSL Certificate not showing the Lock in Safari and shows not secure in chrome even though there is a valid certificate

jay2 2020-05-21 15:34:41 UTC #2

Hi there

it seems like a pretty simple fix it was when I had the problem but I cannot see your issue since you supplied only an ip address. do you have an ssl for the domain and what is the domain.

jay2 2020-05-21 15:45:54 UTC #3

I am not sure of your level of expertise so if I say something you know just ignore it but your web needs to be in DNS going to the IP will always show insecure. if you are having issues with the domain not using SSL that I can help you with.

jota 2020-05-22 07:06:08 UTC #4

Hi @ITL,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool in a cloud image or virtual machine

Please note that you need to paste the code ID that is shown at the end.

ITL 2020-05-22 09:42:15 UTC #5

Thank you for your response Jay2.

Please return to the site and click the "About Us" link on the top menu bar. You will see the page refresh and the issue at hand. (We want to refrain from posting domain because site is still in development stage. Thanks)

After you review, please let us know your thoughts on a solution.

Thanks again.

ITL 2020-05-22 09:43:51 UTC #6

Thank you for your response Jota,

We appreciate it. Please find the generated support code below.

20e18417-5ef8-7e40-5fa3-4f835b53835a

Let us know if you need anything else.

Thanks again.

jay2 2020-05-22 10:27:12 UTC #8

You had the same issue as I did. Use chrome and view source and you can see where the ip is referenced and not the domain.

img itemprop="image" class="eltdf-normal-logo" src="http://34.227.104.221/wp-content/uploads/2020/04/pic-copy.png" width="203" height="100" alt="logo"/>

You need to delete and reload each image and or object that is doing this. I suggest viewing source in chrome and doing a search (control f) for your IP. there are 20 references.

I am not sure if you migrated this from another server, I think that is what caused the problem for me.

I hope this helps

ITL 2020-05-23 06:58:54 UTC #10

Jota, just wanted to follow up again on this request.

Please let us know an update when you can.

Thanks

ITL 2020-05-23 07:00:28 UTC #11

Thanks again Jay2.

So we managed to update all of the links. Site still has same issue.

Any other thoughts?

Please let us know.

jota 2020-05-25 06:30:29 UTC #12

Hi @ITL,

Your site is completely secure right now

Can you confirm this? If you get errors, please try to use a different browser or an incognito window to see if the error persists.

ITL 2020-05-27 02:26:45 UTC #13

Jota,

Please kindly remove your last response. We are not ready for this site to be public and start receiving traffic.

We appreciate your cooperation.

We will post the resolution to the matter below.

Thanks again.

ITL 2020-05-27 02:51:09 UTC #14

To anyone experiencing this issue, here is what we did to resolve it.

Thanks to some help from other community members, we analyzed the source code of the site and found that 20 links did not contain Https. We ended up updating those links manually; however, after making the adjusted changes, the certificate was still valid but not secure.

After much research online, we discovered this is a common issue when your website has been migrated. Also, this happens when you switch WordPress editors on your site.

Our site was developed with an editor called Elementor Pro.

Within Elementor Pro, there is a feature to update all of the underlying links that do not show in the page source code. (Ctrl + U) There were an additional 127 links not found when viewing the site code.

For anyone with Elementor Pro, the location to update the behind the scene links is here:

Elementor > Tools > Replace URL.

Enter both the old URL and the new URL, then click Replace and you are good to go!

Thanks again to everyone who responded and or messaged!

jota 2020-05-27 06:47:46 UTC #15

Perfect @ITL,

I'm really glad to hear that!

Enjoy

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