Website is not loading [wordpress bitnami stack]

xee_ym 2019-11-06 19:53:34 UTC #1

Keywords: WordPress - AWS - Technical issue - Other
bnsupport ID: 35079c8e-9193-b210-0217-cbd682631f71
Description:
My code: 35079c8e-9193-b210-0217-cbd682631f71

I tried all things but no luck

jota 2019-11-07 07:48:28 UTC #2

Hi @xee_ym,

Some other users reported the same issue yesterday. It seems that there was a change in WordPress, its plugins or themes and this error happened. Can you try to disable all the plugins and themes? This other user has a similar issue and he said that renaming the themes/plugins folder worked for him (he could access the admin dashboard)

sudo mv /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins.bck
sudo mv /opt/bitnami/apps/wordpress/htdocs/wp-content/themes /opt/bitnami/apps/wordpress/htdocs/wp-content/themes.bck
sudo /opt/bitnami/ctlscript.sh restart

Can you check if that works for you?

Thanks

jota 2019-11-07 08:38:13 UTC #3

Hi @xee_ym

This other user provided a different solution

Can you confirm you have those requests to code.php in the access.log file?

sudo cat /opt/bitnami/apache2/logs/access_log | grep code.php

If that's the case, can you check if the file exists

sudo ls -la /opt/bitnami/apps/wordpress/htdocs/code.php

and create it in the WordPress' directory if it doesn't exist?

sudo mv /opt/bitnami/apps/wordpress/htdocs/code.php /opt/bitnami/apps/wordpress/htdocs/code.php.back
sudo touch /opt/bitnami/apps/wordpress/htdocs/code.php
sudo chown bitnami:daemon /opt/bitnami/apps/wordpress/htdocs/code.php
sudo chmod g+w /opt/bitnami/apps/wordpress/htdocs/code.php

sudo /opt/bitnami/ctlscript.sh restart

Thanks

system 2020-01-14 18:48:48 UTC #4

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