Keywords: WordPress - AWS - Technical issue - Otherbnsupport ID: b84c9f32-8930-a6b2-2d9d-016aea34b3f9Description: I stopped my lightsail Wordpress instance on 7 April 2019, and started it on 17 April 2019. I am now unable to access my website via the public IP 18.104.22.168 or the URL smuguide.com. I am able to connect to the server via SSH.Could you please help me with this issue? Thank you
I have used the Bitnami Support Tool, with the code:b84c9f32-8930-a6b2-2d9d-016aea34b3f9
According to whatsmydns.net your DNS name doesn't point to your server IP. Could you please update your DNS record?
Also, to avoid this issue in future instance restarts, you should configure a static IP address for your instance and configure your DNS record with that IP. You can get more information about how to attach an static IP address in your AWS lightsail instance in the link below
Hope it helps,Gonzalo
Hi @gongomgra,Thank you for the swift reply.
I have created a static IP address for the instance: 22.214.171.124However, when I access this IP, the site still gives a time out error.
Could you advise on this issue?
It seems to me that the security group / firewall rules are missing port 80 to be open. Another way to test it is by entering the instance through SSH and executing this command
If this works. then it is highly likely that the AWS firewall does not have port 80 open.
Javier J. Salmerón
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