Website and admin page does not load

Keywords: OpenCart - Google Cloud Platform - Technical issue - Other

bnsupport ID: d016d1bf-2255-8a68-2121-3fe9ddb4e1f9

bndiagnostic output:

? Resources: Found possible issues
? Apache: Found possible issues
? Connectivity: Found possible issues
https://docs.bitnami.com/installer/faq/linux-faq/administration/increase-memory-linux/
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/

bndiagnostic failure reason: I do not know how to perform the changes explained in the documentation

Description:
My website and admin page stopped loading suddenly 2 days ago. I have not made any changes to the website in a while so i’m sure its not anything that I did. Would appreciate any help you can provide. Thank you.

Hello @vikneshk,

There are several timeout issues and your memory may be insufficient. Try increasing your instance’s memory before restarting your processes as explained here:

https://docs.bitnami.com/google/faq/administration/change-server-type/

If that doesn’t solve the issue, could you please share with us the output of the following command:

tail -50 /opt/bitnami/apache2/logs/error_log

Regards,
Francisco de Paz

Hello Francisco,

I tried creating a new instance with increased memory, with a backup of my current site. The pages load initially, but after I redirect my domain name to the new server IP, I have the same issue of page not loading. Sometimes the page loads, but after a very long time.

As for the output of the command that you asked for, do i just paste it in this reply box? There was a lot of lines of output when the executed the command.

Hello @vikneshk,

Just to be clear, the issue only started happening after you configured your DNS registries for your domain to point to the new instance?

Regarding the output of the command, you can format it by pasting it between 6 “`” symbols as explained here:

https://www.markdownguide.org/extended-syntax/#fenced-code-blocks

Regards,
Francisco de Paz

[Wed Sep 29 13:01:57.114725 2021] [proxy:error] [pid 5638:tid 139889366398720] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.114741 2021] [proxy_fcgi:error] [pid 5638:tid 139889366398720] [client 95.211.50.69:49490] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.119337 2021] [proxy:error] [pid 6290:tid 139890079549184] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.119358 2021] [proxy_fcgi:error] [pid 6290:tid 139890079549184] [client 91.121.7.183:51484] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.125193 2021] [proxy:error] [pid 7616:tid 139890356180736] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.125212 2021] [proxy_fcgi:error] [pid 7616:tid 139890356180736] [client 54.37.202.209:52114] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.128473 2021] [proxy:error] [pid 5638:tid 139889483896576] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.128490 2021] [proxy_fcgi:error] [pid 5638:tid 139889483896576] [client 212.39.115.111:37746] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.131274 2021] [proxy:error] [pid 6290:tid 139890071156480] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.131291 2021] [proxy_fcgi:error] [pid 6290:tid 139890071156480] [client 164.68.119.139:33430] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.135695 2021] [proxy:error] [pid 5638:tid 139889391576832] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.135713 2021] [proxy_fcgi:error] [pid 5638:tid 139889391576832] [client 213.136.86.165:50612] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.143180 2021] [proxy:error] [pid 5638:tid 139889500681984] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.143197 2021] [proxy_fcgi:error] [pid 5638:tid 139889500681984] [client 212.39.115.111:38104] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.144285 2021] [proxy:error] [pid 5638:tid 139889358006016] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.144302 2021] [proxy_fcgi:error] [pid 5638:tid 139889358006016] [client 91.224.104.206:39613] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.146089 2021] [proxy:error] [pid 6290:tid 139890608027392] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.146106 2021] [proxy_fcgi:error] [pid 6290:tid 139890608027392] [client 83.162.176.128:59786] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.148362 2021] [proxy:error] [pid 5638:tid 139890624812800] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.148390 2021] [proxy_fcgi:error] [pid 5638:tid 139890624812800] [client 212.39.115.111:37544] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.150923 2021] [proxy:error] [pid 5638:tid 139890498987776] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.150939 2021] [proxy_fcgi:error] [pid 5638:tid 139890498987776] [client 79.8.191.110:58336] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.151469 2021] [proxy:error] [pid 7616:tid 139890750637824] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.151485 2021] [proxy_fcgi:error] [pid 7616:tid 139890750637824] [client 95.216.219.95:39744] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.227078 2021] [proxy:error] [pid 6290:tid 139890062763776] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.227110 2021] [proxy_fcgi:error] [pid 6290:tid 139890062763776] [client 45.225.25.145:57234] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.233210 2021] [proxy:error] [pid 5638:tid 139889349613312] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.233234 2021] [proxy_fcgi:error] [pid 5638:tid 139889349613312] [client 138.97.220.166:43822] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.274285 2021] [proxy:error] [pid 5638:tid 139890869737216] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.274314 2021] [proxy_fcgi:error] [pid 5638:tid 139890869737216] [client 186.202.123.166:37406] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.282911 2021] [proxy:error] [pid 7616:tid 139889324566272] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/bitnami/php/var/run/www.sock (www-fpm) failed
[Wed Sep 29 13:01:57.282937 2021] [proxy_fcgi:error] [pid 7616:tid 139889324566272] [client 177.52.173.20:52834] AH01079: failed to make connection to backend: httpd-UDS
[Wed Sep 29 13:01:57.939433 2021] [mpm_event:notice] [pid 5635:tid 139891693026176] AH00491: caught SIGTERM, shutting down
[Wed Sep 29 13:02:07.789543 2021] [mpm_event:notice] [pid 8871:tid 140699059698560] AH00489: Apache/2.4.46 (Unix) OpenSSL/1.1.1d configured – resuming normal operations
[Wed Sep 29 13:02:07.789769 2021] [core:notice] [pid 8871:tid 140699059698560] AH00094: Command line: ‘/opt/bitnami/apache/bin/httpd -f /opt/bitnami/apache/conf/httpd.conf
[Wed Sep 29 13:02:09.145920 2021] [proxy_fcgi:error] [pid 8876:tid 140698087024384] [client 54.39.104.23:49014] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:09.170304 2021] [proxy_fcgi:error] [pid 8875:tid 140698145773312] [client 212.237.56.116:57842] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:09.536300 2021] [proxy_fcgi:error] [pid 8874:tid 140698078631680] [client 59.5.135.159:50938] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:09.666359 2021] [proxy_fcgi:error] [pid 8874:tid 140698028275456] [client 131.0.88.14:38850] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:09.696071 2021] [proxy_fcgi:error] [pid 8890:tid 140698162558720] [client 175.126.176.79:41314] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:09.786230 2021] [proxy_fcgi:error] [pid 8875:tid 140698162558720] [client 160.16.209.149:40370] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10[Wed Sep 29 13:02:10.112109 2021] [proxy_fcgi:error] [pid 8876:tid 140698162558720] [client 178.33.13.40:33462] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:10.694057 2021] [proxy_fcgi:error] [pid 9690:tid 140698162558720] [client 104.248.150.91:36004] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:11.108799 2021] [proxy_fcgi:error] [pid 8875:tid 140698154166016] [client 91.239.233.48:50174] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:11.391519 2021] [proxy_fcgi:error] [pid 8890:tid 140698145773312] [client 79.175.127.171:42788] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:11.600354 2021] [proxy_fcgi:error] [pid 8874:tid 140698162558720] [client 45.35.13.169:36196] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:12.104276 2021] [proxy_fcgi:error] [pid 9690:tid 140698154166016] [client 86.247.162.98:50302] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10
[Wed Sep 29 13:02:12.482525 2021] [proxy_fcgi:error] [pid 8890:tid 140698137380608] [client 209.133.218.185:34858] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:12.511132 2021] [proxy_fcgi:error] [pid 8876:tid 140698045060864] [client 45.63.36.79:58188] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10’
[Wed Sep 29 13:02:12.961269 2021] [proxy_fcgi:error] [pid 8874:tid 140698120595200] [client 46.101.74.110:34740] AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: Error:
Error No: in /opt/bitnami/opencart/system/library/db/mysqli.php:10\nStack trace:\n#0 /opt/bitnami/opencart/system/library/db.php(31): DB\MySQLi->__construct(‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#1 /opt/bitnami/opencart/system/framework.php(80): DB->__construct(‘mysqli’, ‘127.0.0.1’, ‘bn_opencart’, ‘c1efd716f2159d0…’, ‘bitnami_opencar…’, ‘3306’)\n#2 /opt/bitnami/opencart/system/startup.php(104): require_once(’/opt/bitnami/op…’)\n#3 /opt/bitnami/opencart/admin/index.php(19): start(‘admin’)\n#4 {main}\n thrown in /opt/bitnami/opencart/system/library/db/mysqli.php on line 10

I had issues with the website not loading first.
After your initial reply, I created a new VM instance with larger memory using a snapshot of the original instance.
When I load the new server using the IP address, it loaded.
I then configured the DNS registries for the domain to point to the new instance.
I then have the same issues loading the new instance as well.

Hello @vikneshk,

I’m not seeing anything regarding the root issue in the logs nor in your config. From what you told me, the issue may be that you didn’t update your domain in your application. To do so, could you please the following guide:

https://docs.bitnami.com/google/apps/opencart/administration/update-ip-hostname/

Regards,
Francisco de Paz

Hi
I tried updating the domain and it does not help. I think I will have to do a new installation and try to set it up again.
Would you be able to tell me how I can backup the database to transfer to the new set up? I cannot access my opencart admin panel so I cannot do it that way

Hello @vikneshk,

You can follow our guide on how to create and restore database backups:

https://docs.bitnami.com/aws/apps/opencart/administration/backup-restore-mysql-mariadb/

If you need to backup you Opencart files you can also follow this guide:

https://docs.bitnami.com/aws/apps/opencart/administration/backup-restore/

Regards,
Francisco de Paz

I have backed up the database using the instructions. How do I transfer the backup into another instance? I used filezilla to download the backup file to my computer but I cannot upload it back onto the new instance using Filezilla. Which directory would I be uploading it into?

Hello @vikneshk,

What error does Filezilla output? You can upload the .sql file wherever you want in your new instance. You just need to run the restore command from the same directory you upload de backup to.

Regards,
Francisco de Paz