VisualEditor does not work

wvangerw 2020-12-18 10:17:52 UTC #1

Keywords: Mediawiki - Google Cloud Platform - Technical issue - Other
bnsupport ID: 78a9a97c-04b0-592a-3175-2c9a7b413b4d
Description:
Clicking on the 'edit' tab updates the URL but it stays stuck at the 'read' tab. The VE also doesn't work for creating a new page.

I'm on 1.35.0, but I 'messed' with the VE, and reinstalled it into /extensions. It's showing as installed in Special:Version though.

I'm an MW noob, so I have no idea how to debug it, or see what's going wrong/why. Any help really appreciated

Ibone 2020-12-21 07:53:54 UTC #2

Hi @wvangerw,

Thanks for using Bitnami. I checked your data of the bnsupport and in the Apache's logs appears this:

[Thu Dec 17 17:12:14.272661 2020] [access_compat:error] [pid 4283:tid 139841291306752] [client 91.241.19.84:55526] AH01797: client denied by server configuration: /opt/bitnami/mediawiki/vendor/phpunit
[Thu Dec 17 17:12:15.455195 2020] [access_compat:error] [pid 3794:tid 139841350055680] [client 91.241.19.84:33510] AH01797: client denied by server configuration: /opt/bitnami/mediawiki/vendor/phpunit
[Thu Dec 17 22:36:30.066478 2020] [access_compat:error] [pid 3793:tid 139841081489152] [client 91.241.19.84:52638] AH01797: client denied by server configuration: /opt/bitnami/mediawiki/vendor/phpunit

Could you tell us what steps are you following to get this?

Regards,
Ibone.

wvangerw 2020-12-21 08:58:41 UTC #3

Hi @Ibone, thanks for your response.

I'm not sure what this error means, and it seems that it's occurred many times without a particular event happening (see screenshot)

I'm not sure what might have caused these errors. All I know is that trying to use Visual Editor does not work, and that when I disable Visual Editor, the website actually doesn't load properly at all (bare HTML) with the styling not loading.

wvangerw 2020-12-21 09:12:26 UTC #4

Update:

I followed instructions here but it didn't solve my problems on Mediawiki.

Ibone 2020-12-22 09:17:16 UTC #5

Hi @wvangerw,

Thank you for using our solution. Please note that Bitnami packages and configures already existing applications. However, we can only offer support and help on basic and most frequent application configurations. Always based on the default configuration or on our guides.
If the question is related to the application itself or any third party tool, probably someone with more experience and knowledge about that specific tool can help you better than we can. We suggest you to post your question on the official support forums of the application so others can help you.

https://www.mediawiki.org/wiki/Forum

Do not hesitate to write us back if you have any other questions regarding the Bitnami solutions or their configuration.

Regards,
Ibone.

wvangerw 2020-12-30 15:57:44 UTC #6

I'm not using Moodle, I'm using MediaWiki. Do you have help for that?

Ibone 2020-12-30 16:16:55 UTC #7

Hi @wvangerw,

Sorry copy the wrong one, could you create a topic in the forum of MediaWiki https://www.mediawiki.org/wiki/Forum?

system 2021-01-13 16:17:05 UTC #8

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

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