User not receive email invitation

syazuwan 2020-05-18 08:04:33 UTC #1

IMPORTANT, please fill the questions

We assume you are using Bitnami to deploy your application.

Which version of the application are you using?:
OpenProject 10.5.1 (PostgreSQL)
Screenshot_2020-05-18 Edit User Khairul Syazuwan M Amair Administr Raffcomm OpenProject.png3360x1756 204 KB
Please choose how you got the application: Installer (Windows, Linux, macOS), cloud image (AWS, GCE, Azure, ...) or VM (VMDK, VBOX):
VM
Have you installed any plugin or modified any configuration file?:
NO
Describe here your question/suggestion/issue (expected and actual results):
Steps to reproduce the issue (if relevant):
Copy the apache log (if relevant):
```
PASTE HERE
```

Invitation success without error, but user not receive the invitation email.
please assist.

michiel 2020-05-18 10:22:36 UTC #2

Hi @syazuwan,

Did you follow the steps from this guide for setting up SMTP:

https://docs.bitnami.com/virtual-machine/apps/openproject/configuration/configure-smtp/

Regards,
Michiel

syazuwan 2020-05-18 15:51:33 UTC #3

Hi @michiel

I already follow the instruction. As i mention before, i receive the email for testing
and also i already follow the instruction for SMTP configuration,

Please assist.

Thank you.

michiel 2020-05-19 09:19:39 UTC #4

Hi @syazuwan,

Sometimes users follow instructions from a different non Bitnami guide which can cause issues, so I wanted to be sure you followed these exact steps.

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running:

sudo /opt/bitnami/bnsupport-tool --runSMTPTool 1

Please note that you need to paste the code ID that is shown at the end.

Regards,
Michiel

syazuwan 2020-05-21 14:19:57 UTC #5

Hi @michiel

here is the code after i run the tools.

b00bed1a-7eb7-8d5a-b833-25547676ea23

and i received the Testing Email

Please assist.

Thank you.

michiel 2020-05-22 12:09:45 UTC #6

Hi @syazuwan,

Can you tell me the exact steps to reproduce the issue?

Regards,
Michiel

syazuwan 2020-05-23 07:11:12 UTC #7

Hi @michiel

Here is the flow i use to create a user. The notification said success sending an email but user did not receive the invitation email.

Please assist.

Thank you

michiel 2020-05-26 15:18:25 UTC #8

Hi @syazuwan,

Can you try adding smtp_openssl_verify_mode: ‘none to the configuration.yml?

production:
  email_delivery_method: "smtp"
  smtp_enable_starttls_auto: true
  smtp_address: "smtp.gmail.com"
  smtp_port: 587
  smtp_domain: "smtp.gmail.com"
  smtp_authentication: :plain
  smtp_user_name: USERNAME@gmail.com
  smtp_password: PASSWORD
  smtp_openssl_verify_mode: "none"

Regards,
Michiel

syazuwan 2020-05-27 03:44:47 UTC #9

Hi @michiel

I already add smtp_openssl_verify_mode: "none" to the configuration.yml.

But the user still not receive the invitation.

Please assist.

Thank you.

michiel 2020-05-27 14:23:01 UTC #10

Hi @syazuwan,

I've not been able to reproduce the error, did you restart Apache after changing it? Are you trying with a test user? If not could you create a test user and send the invitation? Could you run the bnsupport tool again afterwards?

Regards,
Michiel

syazuwan 2020-05-28 08:32:59 UTC #11

Hi @michiel,

After i restart the apache, the user receive the invitation email.

Thank you for your support.

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