I meant one of the installer for installing WordPress locally that can be found here. Could you please provide more details about the solution that you are using?
I'm afraid that I'm a bit confused now. Could you please let us know what do you mean with website file? Is it a backup of a previous WordPress site? How did you generate it? Also, are you following any specific instructions or guide?
We have a Support Tool that will gather relevant information about the environment where the application is running. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below? You must click on the platform or cloud that you are using to find the correct instructions.
How to Run the Bitnami Support Tool
Please note that you need to paste the code outputted by the tool in your reply.