Upgrading Moodle stack: 404 URL not found

[doug.morrison]

Hi Ibone, have you had the chance to look through the linked guide?

Thanks,
Doug

[Ibone]

Hi @doug.morrison,

What’s approach are you following A or B?
Did it work by copying the data? Or did it fail on the ‘rm’?

Regards,
Ibone.

[doug.morrison]

Hi,

I am using approach B. There are no errors when following the guide. Only when I try and access the Moodle web page to manage the upgrade of the database do I see the 404 error.

Thanks
Doug

[Ibone]

Hi @doug.morrison,

After that did you import the database https://docs.bitnami.com/virtual-machine/apps/moodle/administration/migrate/#import-the-database/ and restart apache?

Regards,
Ibone.

[doug.morrison]

Hi,

Yeah, exactly that.

Thanks,
Doug

[Ibone]

Hi @doug.morrison,

could you add a screenshot of the 404?
please check the apache logs and tell me if you see any error you can use this guide https://docs.bitnami.com/virtual-machine/apps/moodle/troubleshooting/debug-errors-apache/

specially in /opt/bitnami/apache2/logs/access_log

Regards,
Ibone.

[doug.morrison]

Hi,

I will post screens of logs below as I can only attach one picture per reply…

[doug.morrison]

Note that index.php does not exist in the stated directory, nor did it prior to upgrading the stack…

[doug.morrison]

Some output from access_log:

[doug.morrison]

Hi Ibone,

Does the above help identify the issue?
Thanks,
Doug

[Ibone]

Hi @doug.morrison,

I found this thread in the forum of moodle https://moodle.org/mod/forum/discuss.php?d=263448

Maybe it’s a good idea you open the issue in that forum

https://moodle.org/mod/forum/view.php?id=50
probably someone with more experience and knowledge about that specific tool can help you better than we can.

Regards,
Ibone.

[doug.morrison]

@jota worked with someone who had the exact same issue 2 years ago:

How to Update PHP Version so Moodle Upgrade Works

hi, I am also experiencing this problem however, using sudo tail -n 100 /opt/bitnami/mysql/data/mysqld.log showed the error was permission related. After correcting the error sudo nano /opt/bitnami/apps/moodle/htdocs/config.php i now get Not Found The requested URL /admin/index.php was not found on this server My second attempt was to migrate the data over to a windows platform as apposed to using a bitnami VM, however, I get The webpage cannot be found when trying to login. I am unsure …

Maybe he has some insights?

[Ibone]

Hi @doug.morrison,

I was investigating a little longer it seems you have your application in ‘/’ and now it’s changed, could you run the next command?

sudo /opt/bitnami/apps/moodle/bnconfig --appurl /

Regards,
Ibone.

[doug.morrison]

Hi Ibone,

Not sure why that would be the case as the application ran from /opt/bitnami… and I have followed the Bitnami guide to specify the /opt/bitnami directory for upgrading to.

There is no output from the command you have suggested:

Thanks,
Doug

[Ibone]

Hi @doug.morrison,

Could you restart apache and try to access the application?

sudo /opt/bitnami/ctlscript.sh restart apache

Regards,
Ibone.

[doug.morrison]

Hi, tried this many times with no effect.

[Ibone]

Hi @doug.morrison,

Could you rerun the bnsupport again, to see the changes after that command?

Regards,
Ibone.

[doug.morrison]

Hi @shubharora734, are you having the same issue?

[Ibone]

Hi @shubharora734,

You can open a new topic with all the information all the case. For clearly reasons and in order to keep the information accessible to the rest of the community.

Regards,
Ibone