Upgrading existing instance of Re:dash 3.0.0 to 4.0.1

casperOne 2018-06-08 17:48:04 UTC #1

Keywords: Re:dash - Microsoft Azure - Technical issue - Upgrade
Description: I'm currently trying to upgrade an instance of Re:dash 3.0.0 to 4.0.0 as per the instructions here:

https://docs.bitnami.com/azure/apps/redash/#how-to-upgrade-redash

I'm able to complete all of the steps, but when I restart the services and go to the site, I get a 500 server error.

Some things that were different as I went through the steps:

Checking Migrations

There is no migrations directory in /opt/bitnami/apps/redash/htdocs after unpacking the tarball from Github.

There is a subdirectory 4.0.0 which has a migrations subdirectory. When I diff it with the backup, there are differences.

Applying New Migrations

When trying to apply new migrations (in the directory discovered above), there is no new_migrations.py file, so that step is not executed.

Installing New Requirements

I try to install new requirements, but there doesn't seem to be a requirements.txt file; after executing:

pip install -r requirements.txt

I get

Cannot locate wrapped file

Restarting the Services

Finally I restart the servers, but the following do not restart:

gunicorn
redash_celery_worker
redash_celery_scheduled

Note that I've looked at the solution here:

But that seems to involve overwriting a current instance with a new, fresh instance, which isn't what I want to do.

Somewhat related question: do I have to upgrade to 4.0.0 first before updating to 4.0.1?

jota 2018-06-11 09:44:34 UTC #2

Hi @casperOne,

Thank you for using Bitnami. Our team is currently evaluating this case and it will update this thread as soon as it has more information. In the meantime, could you please execute the Bitnami Support tool? It will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

Thanks

casperOne 2018-06-11 12:49:43 UTC #3

The code from the Bitnami support tool is:

d4eb5c9b-d3ca-2e6d-c2c1-412b150617b3

jariza 2018-06-12 10:32:17 UTC #4

Hi @casperOne

Before looking into it, I wrote an article about how to upgrade the Redash stack some months ago. Could you please take a look at it and follow the instructions?

The instructions described there are generic and explain how to upgrade Re:dash version by version until you're on the latest one.

Best Regards,

Juan Ariza

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casperOne 2018-06-12 20:52:08 UTC #5

That guide specifically points out 1.1.0 to 3.0.0.

I am trying to go from 3.0.0 to 4.0.0 (or 4.0.1).

What are the links for the stack installers for 4.0.0 and 4.0.1?

Also, where can I find the username/passwords I need for Postgress?

jariza 2018-06-13 08:57:46 UTC #6

Hi @casperOne

The step to upgrade from 3.0.0 to 4.0.0 (or 4.0.1) is exactly the same done to upgrade from 2.0.1 to 3.0.0 (the guide calls it "Migrating to 1.x.x and higher")

Regarding the PostgreSQL credentials, please take a look to the link below:
https://docs.bitnami.com/general/components/postgresql/#how-to-find-the-postgresql-database-credentials

Best Regards,

Juan Ariza

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casperOne 2018-06-19 16:21:58 UTC #7

Unfortunately, I was not able to get my password for my instance (in order to update Postgres).

I installed a new 4.0.1 version.

When I need to update that, I will try the method outlined above.

Thank you for your help.

jariza 2018-06-20 08:12:14 UTC #8

Hi @casperOne

In case you cannot find the credentials, you can also reset the PostgreSQL password. We have a section documenting this process, please find out in the link below:

https://docs.bitnami.com/general/components/postgresql/#how-to-reset-the-postgresql-password

Best Regards,

Juan Ariza

system 2018-07-04 08:12:14 UTC #9

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