Unable to upload user profile images In Akeneo 4.0.6 on AWS

Keywords: Akeneo - AWS - Technical issue - Other
bnsupport ID: 065b49ef-f526-c42d-d422-c3bed22da25d
I am unable to add user profile images after setting up Akeneo on AWS

Version 4.0.60-0 2020-09-30

  • Updated Akeneo to 4.0.60
  • Updated Elasticsearch to 7.5.0
  • Updated Ghostscript to 9.52
  • Updated LibericaJDK to 11.0.8
  • Updated MySQL to 8.0.21
  • Updated Node.js to 12.18.4
  • Updated OpenSSL to 1.1.1h
  • Updated PHP to 7.3.22

There is no error message, it simply does not add the image.

Please let me know if you have a solution.

Hi @pfouge,

Can you give me the exact steps to reproduce the issue?


Thanks Michael,

Yes, all you do is click on any user click on the ‘Avatar’ upload, upload an image and the image fails to post. Same issue occurs if you drag and drop an image into the Avatar field on the user settings page.

Hi @pfouge,

I’ve reproduced the issue. A colleague from another team will investigate it and reply in this thread.


Hi, as @michiel said we are able to reproduce the issue.

We just created an internal task to fix it, as the scope of the issue is limited and not critical I can’t provide you an ETA for this task, it will be included in our workflow according to the rest of the priorities in the team.

Best regards,
Carlos R. Hernández

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