Unable to start apache_Netfix

netfixindia 2020-12-22 18:30:41 UTC #1

Keywords: General - Google Cloud Platform - Technical issue - Secure Connections (SSL/HTTPS)
Description:
Hi Bitnami Support,

Please help me with my issue, I was unable to start my apache, see error below:
sudo /opt/bitnami/ctlscript.sh status
php-fpm already running
apache not running
mysql already running
root@wordpress-1-vm:~# sudo /opt/bitnami/ctlscript.sh start apache
AH00526: Syntax error on'/etc/letsencrypt/live/chandigarhfashionweek.com/cert.pem' does not exist or is empty
apache config test fails, aborting line 62 of /opt/bitnami/apache2/conf/bitnami/bitnami.conf:
SSLCertificateFile: file

jcarmona 2020-12-23 11:11:10 UTC #2

Hi @netfixindia

Thanks for using Bitnami WordPress!

It seems like the SSL certificates your Apache is trying to load do not exist. You may enable "dummy" certificates on the meantime in order to solve this issue, but be aware that these certificates will be self-signed. Check out the following thread:

Best regards,
Jose Antonio Carmona

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netfixindia 2020-12-23 17:33:37 UTC #3

1c858c7e-7b25-8c58-c054-526bc8b4fc6d

after following the steps provided we were able to enable apache again , however i encountered a new error stating too many redirects and i run the bitnami support tool which shows the code above . Please help us for the next step on what file to update and what commands to run .

davidg 2020-12-24 10:20:43 UTC #4

Hello @netfixindia,

I'm receiving connection refused trying to access your site (35.XXX.XXX..59). Did you apply any change after your last message?

Regards

netfixindia 2020-12-24 12:20:31 UTC #5

hi, Google team assisted to add the ssl successfully even then getting this error message below .. please help site is down since many days no solution thank you )

This page isn’t working www.chandigarhfashionweek.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

netfixindia 2020-12-28 06:37:21 UTC #6

hi waiting for your reply ... Thanks )

jcarmona 2020-12-28 13:18:01 UTC #7

Hi @netfixindia

I have been able to check that your site does not seem to be up. I do not experience the ERR_TOO_MANY_REDIRECTS error or any other, there were no responses from the server.

Having said that, I have been checking you configuration and you have something like this in your bitnami.conf:

<VirtualHost _default_:80>
  DocumentRoot "/opt/bitnami/apache2/htdocs"


ServerName www.chandigarhfashionweek.com
ServerAlias chandigarhfashionweek.com
Redirect permanent / https://www.chandigarhfashionweek.com/

...

<VirtualHost _default_:443>
  DocumentRoot "/opt/bitnami/apache2/htdocs"


ServerName www.chandigarhfashionweek.com
ServerAlias chandigarhfashionweek.com
Redirect permanent / https://www.chandigarhfashionweek.com/ <-- this is WRONG

When a user goes to your site through HTTP, the servers redirects it to HTTPS (443). Then, Apache redirects it again to the site and this causes an infinite loop. Please, check out the following guide on how to force HTTPs redirection:

https://docs.bitnami.com/google/apps/wordpress/administration/force-https-apache/

Best regards,
Jose Antonio Carmona

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system 2021-01-11 13:18:05 UTC #8

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