Unable to reach the website

mat 2019-11-26 11:36:07 UTC #1

Keywords: WordPress + NGINX + SSL - Google Cloud Platform - Technical issue - Connectivity (SSH/FTP)
bnsupport ID: 0bf606f3-bd48-0a1c-b517-0fe49ecc6668
Description:
Hi,

After a plugin update, I got stuck in maintenance mode when accessing notenoughtech.com Since waiting didnt resolve much, I tried to restart the VM hoping that this would solve the issue. After the restart the website is not accessible, I do have the SSH connection.

Restarting services didnt help.

I tried to move the affected plugins to a tmp folder but I still get the ERR_CONNECTION_TIMED_OUT error

mat 2019-11-26 11:44:21 UTC #2

I also noticed that my server IP has changed on the VM after I reset the VM but connecting to the IP correctly still results in the timeout

mat 2019-11-26 11:51:23 UTC #3

OK I'm not sure what happened but after one more reset instance everything went back to the previous state??

michiel 2019-11-27 09:17:25 UTC #4

Hi @mat,

It's not clear to me from your last reply if the issue is solved now. Could you tell me the status?

Regards,
Michiel

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