Unable to perform start operation Export start for apache failed with exit code 1

josiastech 2020-12-30 06:48:07 UTC #1

Keywords: Drupal - AWS - Technical issue - Other
bnsupport ID: 3d50d13a-1a06-653e-96c2-8ba3ca980ed7
Description:
Suddenly the application did not load and after restart it says:
bitnami.service - LSB: bitnami init script
Loaded: loaded (/etc/init.d/bitnami; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Wed 2020-12-30 06:35:17 UTC; 4min 57s ago
Process: 1719 ExecStart=/etc/init.d/bitnami start (code=exited, status=1/FAILURE)

Support code:
3d50d13a-1a06-653e-96c2-8ba3ca980ed7

Ibone 2020-12-30 10:47:31 UTC #2

Hi @josiastech,

thanks for using Bitnami. Could you check this thread of the community?
https://community.bitnami.com/t/gonit-not-initializing-monitoring-on-startup/89730/13

Regards,
Ibone.

josiastech 2020-12-30 12:21:27 UTC #3

Hi @Ibone

I've made the mentioned changes but still can't start the service.

~$ sudo gonit start
Failed to start apache

~$ sudo /opt/bitnami/ctlscript.sh start
Starting services..
Job for bitnami.service failed because the control process exited with error code.
See "systemctl status bitnami.service" and "journalctl -xe" for details.


● bitnami.service - LSB: bitnami init script
   Loaded: loaded (/etc/init.d/bitnami; enabled; vendor preset: enabled)
   Active: failed (Result: exit-code) since Wed 2020-12-30 12:19:01 UTC; 1min 10s ago
  Process: 1239 ExecStart=/etc/init.d/bitnami start (code=exited, status=1/FAILURE)
    Tasks: 11 (limit: 558)
   Memory: 39.4M
   CGroup: /system.slice/bitnami.service
           ├─916 php-fpm: master process (/opt/bitnami/php/etc/php-fpm.conf)
           ├─920 php-fpm: pool www
           ├─921 php-fpm: pool www
           ├─922 php-fpm: pool www
           ├─923 php-fpm: pool www
           ├─924 php-fpm: pool www
           ├─925 php-fpm: pool www
           ├─926 php-fpm: pool www
           ├─927 php-fpm: pool www
           ├─928 php-fpm: pool www
           └─929 php-fpm: pool www

Dec 30 12:19:01 ip-172-26-3-230 bitnami[1239]: apache 12:19:01.35 ERROR ==> apache did not start
Dec 30 12:19:01 ip-172-26-3-230 bitnami[1239]: 2020-12-30T12:19:01.353Z - error: Unable to perform start operation Export start for apache failed with exit code 1
Dec 30 12:19:01 ip-172-26-3-230 bitnami[1239]: ## 2020-12-30 12:19:01+00:00 ## INFO ## Running /opt/bitnami/var/init/post-start/010_bitnami_agent_extra...
Dec 30 12:19:01 ip-172-26-3-230 bitnami[1239]: ## 2020-12-30 12:19:01+00:00 ## INFO ## Running /opt/bitnami/var/init/post-start/020_bitnami_agent...
Dec 30 12:19:01 ip-172-26-3-230 bitnami[1239]: ## 2020-12-30 12:19:01+00:00 ## INFO ## Running /opt/bitnami/var/init/post-start/030_update_welcome_file...
Dec 30 12:19:01 ip-172-26-3-230 bitnami[1239]: ## 2020-12-30 12:19:01+00:00 ## INFO ## Running /opt/bitnami/var/init/post-start/040_bitnami_credentials_file...
Dec 30 12:19:01 ip-172-26-3-230 bitnami[1239]: ## 2020-12-30 12:19:01+00:00 ## INFO ## Running /opt/bitnami/var/init/post-start/050_clean_metadata...
Dec 30 12:19:01 ip-172-26-3-230 systemd[1]: bitnami.service: Control process exited, code=exited, status=1/FAILURE
Dec 30 12:19:01 ip-172-26-3-230 systemd[1]: bitnami.service: Failed with result 'exit-code'.
Dec 30 12:19:01 ip-172-26-3-230 systemd[1]: Failed to start LSB: bitnami init script.

Is there any kind of log that I can see to

Ibone 2020-12-31 08:03:57 UTC #4

Hi @josiastech,

It seems you have a small instance:

Running: free -m
In: /opt/bitnami

Output:

              total        used        free      shared  buff/cache   available
Mem:            482         242          29           5         210         221
Swap:           634           1         633

You can increase the instance following this guide https://docs.bitnami.com/aws/faq/administration/change-server-type/

Regards,
Ibone.

system 2021-01-14 08:04:06 UTC #5

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