Unable to login to wp from server

Type: Bitnami Support Tool

When I try to login through the server
I enter the same credentials I used to set up my bitnami account, but I received this notice:
" unknown email address. Check again or try username"

I have confirmed the email and was able to log into wp directly but not through the server. I am so confused and also brand new to this.

please advise

Could you please elaborate? I do not know what you mean with “through the server”. Please note that a Bitnami WordPress instance runs independently of the wordpress.org site. If you have a wordpress.org account, you can’t use it in your WordPress deployment, you need to use the user/password we configure for you during the initialization.