Unable to log into Ghost admin interface after changing to static IP in AWS

lust4boost 2019-02-06 21:20:55 UTC #1

Keywords: Ghost - AWS - Technical issue - Credentials
bnsupport ID: 6048ca1f-d9f3-ae69-e1bf-ab454155906e
Description:
I installed Ghost onto AWS successfully 2 days ago. Upon completing the install, I logged into my Ghost interface using the dynamic IP address given and changed the default username and password. Everything has been working perfectly for 2 days and I was able to log in and out without any issues.

Today I decided to give the Ghost ec2 instance a static IP address, so I can give it a custom domain name in the future. I allocated a new address through AWS and assigned it to my Ghost instance. It seemed to work well, because I can see my Ghost site by using the static IP address.

Unfortunately, I am no longer able to log into the Ghost Admin interface. I keeps telling me that my password is wrong and I keep getting locked out. I even tried using the default "user@example" credentials and it says "Access Denied".

I logged into PuTTy and tried pulling the credentials using command "cat ./bitnami_credentials" and it shows me the default login credentials. So as of now, I am locked out of my Ghost interface. Any help would be greatly appreciated.

Thanks!

gongomgra 2019-02-07 10:56:34 UTC #2

Hi @lust4boost,

Could you please run the Bitnami configuration tool with the --machine_hostname parameter as shown below?

sudo /opt/bitnami/apps/ghost/bnconfig --machine_hostname [your_new_ip_address]

After that, please run the command below to restart services so the changes take effect

sudo /opt/bitnami/ctlscript.sh restart

If the above doesn't fix your issue, please run our support tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

Hope it helps,
Gonzalo

lust4boost 2019-02-07 21:31:09 UTC #3

Hi @gongomgra,

I ran the command line listed with no success. Here is my code for the Bitnami Support Tool...

200c997f-7a7c-faf7-36fa-6a1a1507319e

I also took a screenshot if you would like to see the process.

lust4boost 2019-02-08 00:19:52 UTC #4

I decided to just create a new instance and loaded my saved website onto the new one... Terminated the old instance.

lust4boost 2019-02-08 00:21:04 UTC #5

Didn't have any issues giving the new instance a static ip. Worked flawlessly.

gongomgra 2019-02-08 10:19:55 UTC #6

Hi @lust4boost,

Thanks for letting us know. I'm glad you could fix your issue

Do not hesitate to ask any other question you may have.

Regards,
Gonzalo

lust4boost 2019-02-08 14:12:17 UTC #7

Thanks... I do have one small issue that hopefully is an easy fix. My ip address resolves to my domain name and vice versa, however, when I select a different page/tab on my site, it reverts back to showing the ip address in the browser window. How can I fix it to where it will always show my domain name in the browser window?

gongomgra 2019-02-11 11:12:36 UTC #8

Hi @lust4boost,

You can configure Apache to always redirect the IP address to your domain name using the guide below

https://docs.bitnami.com/aws/apps/ghost/administration/use-single-domain/

Remember to substitute example.com with your own domain name and to be sure that your DNS provider is properly configured pointing your domain name to the IP address of your server.

Also do not forget to restart Apache for changes to take effect

sudo /opt/bitnami/ctlscript.sh restart apache

Regards,
Gonzalo

lust4boost 2019-02-13 02:18:29 UTC #9

@gongomgra I'm getting the error "command not found" when trying to use the guide. Not sure what I'm doing wrong...

RewriteEngine On
RewriteCond %{HTTP_HOST} !^example.com$
RewriteCond %{HTTP_HOST} !^(localhost|127.0.0.1)
RewriteRule ^(.*)$ http://example.com$1 [R=permanent,L]

gongomgra 2019-02-13 11:12:56 UTC #10

Hi @lust4boost,

Could you please give us more information? With what command do you get the "command not found" error, with the restart command I sent you? Could you please run the bnsupport tool again and send us the new outputted code?

Regards,
Gonzalo

system 2019-02-27 11:13:07 UTC #11

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