Unable to backup via command like or admin panel

alexq 2018-09-27 19:11:11 UTC #1

Hi , i try to update to magento 2.2.6 from 2.2.5 and was unable to create backups via the magento admin panel , using the command line i get the following :

bitnami@bitnami-magento-3d1e:~/apps/magento/htdocs$ sudo bin/magento-cli setup:backup --media
Enabling maintenance mode
Media backup is starting...
RecursiveDirectoryIterator::__construct(/opt/bitnami/apps/magento/htdocs/pub/media/.quarantine): failed to open dir: Permission denied
Disabling maintenance mode
bitnami@bitnami-magento-3d1e:~/apps/magento/htdocs$

owner/group is daemon:daemon in all htdocs

running the support tool is failing to upload to bitnami sever .

jdrios 2018-09-28 09:54:59 UTC #2

Hi @alexq,

Could you share the error that you get when using the support tool? The information from this too could be so relevant in order to investigate the issue.

Was my answer helpful? Click on

alexq 2018-10-02 12:47:07 UTC #3

Press [Enter] to continue:

All this information will be uploaded to the Bitnami servers for the sole
purpose of providing you support for any issue you are finding. It will be
automatically removed from our systems after 1 month. In case you have any doubt
with our privacy policy please check:

https://bitnami.com/privacy

Do you agree on adding the information to the archive? [y/N]: y

Support bundle created successfully

The support bundle file was successfully created, but the automatic upload to
Bitnami servers failed. You will need to upload it to your Bitnami Support
ticket manually.

Please locate the following file in your file browser or in your terminal:

/tmp/bitnami-magento-info-20180927-190821-26324.zip

Exercise caution when uploading the resulting support bundle to public sites as
it contains detailed diagnostic information.
Press [Enter] to continue:

alexq 2018-10-02 18:13:09 UTC #4

i try to upload the file via this forum but the file was to big

tomasp 2018-10-04 11:25:48 UTC #5

Hi @alexq,

The permissions of the /opt/bitnami/apps/magento/htdocs/pub/media/.quarantine folder are a bit strange.

I launched a fresh Magento instance and was able to create backups both from the admin panel and from the command line. Then I create a folder with the same permissions that the .quarantine folder and it started to fail.

I gave read access to the user and now it works again so try to run this command and see if it works for you:

sudo chmod u+r /opt/bitnami/apps/magento/htdocs/pub/media/.quarantine

I hope it helps,

Tomas

alexq 2018-10-04 13:24:33 UTC #6

Hi @tomasp , it worked for that file, but seems there is more to it, i didnt want to run the same command in all files w/o asking first dont want to break this store.

now i get a similar error but for another file

bitnami@bitnami-magento-3d1e:~/apps/magento/htdocs$ sudo bin/magento-cli setup:backup --media
Enabling maintenance mode
Media backup is starting...
RecursiveDirectoryIterator::__construct(/opt/bitnami/apps/magento/htdocs/var/export): failed to open dir: Permission denied
Disabling maintenance mode

tomasp 2018-10-05 08:49:59 UTC #7

@alexq,

Can you try this command now?

sudo chmod -R u+r /opt/bitnami/apps/magento/htdocs/var/export/

Basically is doing the same than the previous commands but it is recursive to all the files inside the folder.

alexq 2018-10-09 12:43:17 UTC #8

i tried but now the error is not telling what files need to be fixed

    bitnami@bitnami-magento-3d1e:~/apps/magento/htdocs$ sudo chmod -R u+r /opt/bitnami/apps/magento/htdocs/var/export/
    bitnami@bitnami-magento-3d1e:~/apps/magento/htdocs$ sudo bin/magento-cli setup:backup --media
    Enabling maintenance mode
    Media backup is starting...
    Not enough permissions to read files for backup
    Disabling maintenance mode
    bitnami@bitnami-magento-3d1e:~/apps/magento/htdocs$

tomasp 2018-10-10 09:16:00 UTC #9

Hi,

According to this magento code it seems all the files needs to be readable so you can just execute this command to give read permission to the owner of the files to all Magento files.

sudo chmod -R u+r ~/apps/magento/htdocs

system 2018-10-24 09:16:11 UTC #10

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

Bitnami provides free all-in-one installers, virtual machines and cloud images for popular open source applications. Get them now!