Unable to access the website using GCP + Bitnami + Wordpress

nguyenlephuong1525 2019-11-07 10:29:26 UTC #1

Keywords: WordPress - Google Cloud Platform - Technical issue - Other
bnsupport ID: 71e8a90e-1f0d-8f0c-2b20-8b3096c3861e
Description:
I'm unable to access the website while all services still running.

Nginx already running
php-fpm already running
mysql already running

Could you help me with this?

jota 2019-11-07 10:32:40 UTC #2

Hi @nguyenlephuong1525,

Some users reported the same issue recently, can you take a look at this thread and let us know if that works for you?

https://community.bitnami.com/t/502-bad-gateway-error-for-wordpress/71646

Happy to help!

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nguyenlephuong1525 2019-11-07 10:38:01 UTC #3

Hi @jota,

I read that thread before sending this ticket, but not work for me. I'm disable the plugin but the error still appear. First it's return 504 runtime error, then i disable plugin it's return 502 bad gate way, after restart services, reboot instance. Now it's show nothing, the browser keep running but nothing appear.

jota 2019-11-07 10:43:10 UTC #4

Hi @nguyenlephuong1525,

I think you didn't create the code.php file and restart the services, did you? It's working for other users

https://community.bitnami.com/t/504-gateway-timeout-bitnami-wordpress-lightsail-php-workers-issue/71630/8?u=jota

nguyenlephuong1525 2019-11-07 12:27:13 UTC #5

Hi @jota,

Unbelievable, It's really working, @@. Yeah, I didn't create a file code.php because I remember that I am not touching any files so I thought it's not necessary to create a new file.

Anyway thank you @jota,

jota 2019-11-11 08:05:12 UTC #6

Hi again,

It seems that malicious code may have been included in your site via "nulled" themes and plugins in WordPress. We published a security notice in our documentation to let the users know about it.

https://docs.bitnami.com/general/security/security-2019-11-08/

I suggest you follow the WordPress' security practices to keep your site secure and up-to-date. If you have any questions, do not hesitate to ask.

Regards

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