Unable to access My SItes Dashboard after SSL install

pll 2018-03-26 21:29:08 UTC #1

Keywords: WordPress Multisite - Google Cloud Platform - Technical issue - Secure Connections (SSL/HTTPS)
Description:
Hi,
I configured ssl with Let's Encrypt. I'm now unable to acces wordpress on my principal domain. All other domain works fine and I'm able to connect to wordpress.

jariza 2018-03-27 09:27:11 UTC #2

Hello @pll

We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

We also developed a tool to detect SSL issues. It will analyse your SSL configuration in Apache. It will show which certificate file is being used, the domain name it has, whether the key and certificate match and will also check the server certificate. Execute these commands inside your instance (connect through SSH).

wget https://github.com/bitnami-labs/healthcheck-tools/releases/download/1.0.0/ssl-checker-v1.0.0-linux-amd64
chmod +x ssl-checker-v1.0.0-linux-amd64
./ssl-checker-v1.0.0-linux-amd64 -hostname PUT_YOUR_DOMAIN_NAME_HERE

Please show us the results of executing the commands.

Best Regards,

Juan Ariza

pll 2018-03-27 18:17:14 UTC #3

Hi,

SSL work fine. I get what happen. It completely another topic.

Thanks for your help!

jariza 2018-03-28 08:02:11 UTC #4

Great! I'm glad you were able to discover what happened. Please feel free to share the issue and how you solved it if you consider it helpful for other WP Multisite users.

Best Regards,

Juan Ariza

pll 2018-03-28 13:32:18 UTC #5

Hi Juan,

I didn't solved it. I just find what is the problem. It is about the cookie error... I am on another thread (with you) on this.

Thanks for your support,

Regards,

jsalmeron 2018-03-29 07:49:50 UTC #6

Hi,

If the issue is related then with https://community.bitnami.com/t/error-cookies-are-blocked-or-not-supported-by-your-browser-you-must-enable-cookies-to-use-wordpress-multisite/56443/3, then I will close this thread so the conversation can continue in the other one. If you have more issues, do not hesitate to open a new thread.

Best regards,

Javier J. Salmerón

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jsalmeron 2018-03-29 07:49:57 UTC #7

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