Our Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?
How to Run the Bitnami Support Tool
Please note that you need to paste the code outputted by the tool in your reply.
Apart from that information, could you please share with us the current status of your services?
sudo /opt/bitnami/ctlscript.sh status
Please let us know if you are not using any cloud image or virtual machine and we will update the commands you need to run.