IMPORTANT, please fill the questions
We assume you are using Bitnami to deploy your application.
Which version of the application are you using?:
Please choose how you got the application: Installer (Windows, Linux, macOS), cloud image (AWS, GCE, Azure, ...) or VM (VMDK, VBOX):
Have you installed any plugin or modified any configuration file?:
Yes but it's been running fine for 2 years without issue
Describe here your question/suggestion/issue (expected and actual results):
Site is down, for 12hours now, cannot access via putty (network error, connection timed out), cannot ping ip
I would like to restart in the Bitnami management panel but start/ stop/ restart are all grey-out.
Steps to reproduce the issue (if relevant):
Maybe not relevant but could not delete older backup 3 days ago
Copy the apache log (if relevant):