Trying to migrate to another server, without having access to Wordpress site, but only the server

dtsits 2020-05-23 16:08:43 UTC #1

Keywords: General - AWS - Technical issue - Other
Description:
I Cannot restart Apache server because something broke due to the removal of SSL certificate. Thereore right now I have completely lost access to my website and therefore the /admin page for my Wordpress.
I need a way to get all the files from my existing server, through SSH and move them to another server, or somehow get the latest code design wise and put it on a different server.

I have set up an AWS server with Bitnami with an older image that doesn't have the HTML and css changes.

Any way that I can get those?

dtsits 2020-05-23 16:22:55 UTC #2

By the way this is the ticket number
2f88e1f8-d209-5425-3ea7-1f2e846fe718

gongomgra 2020-05-25 09:46:05 UTC #3

Hi @dtsits,

Thanks for using Bitnami. I checked your bnsupport bundle and I see you are using the Apache service from the system packages (using apt-get)

-----------------------------------
Check Apache path:
-----------------------------------
Running: ps aux | grep 'apache\|mysql\|nginx\|/opt/bitnami'
In: /opt/bitnami

Output:

root     10743  0.0  0.3  71580  3504 ?        Ss   14:51   0:00 /usr/sbin/apache2 -k start
www-data 10746  0.0  0.3 426464  3712 ?        Sl   14:51   0:01 /usr/sbin/apache2 -k start
www-data 10747  0.0  0.3 491952  3884 ?        Sl   14:51   0:01 /usr/sbin/apache2 -k start
root     11588  0.0  0.1   4500  1548 pts/0    S    15:53   0:00 /bin/sh /opt/bitnami/mysql/bin/mysqld_safe --defaults-file=/opt/bitnami/mysql/my.cnf --mysqld=mysqld.bin --socket=/opt/bitnami/mysql/tmp/mysql.sock --datadir=/opt/bitnami/mysql/data --log-error=/opt/bitnami/mysql/data/mysqld.log --pid-file=/opt/bitnami/mysql/data/mysqld.pid --lower-case-table-names=1
mysql    11907  0.3 34.8 1258012 353880 pts/0  Sl   15:53   0:04 /opt/bitnami/mysql/bin/mysqld.bin --defaults-file=/opt/bitnami/mysql/my.cnf --basedir=/opt/bitnami/mysql --datadir=/opt/bitnami/mysql/data --plugin-dir=/opt/bitnami/mysql/lib/plugin --user=mysql --lower-case-table-names=1 --log-error=/opt/bitnami/mysql/data/mysqld.log --pid-file=/opt/bitnami/mysql/data/mysqld.pid --socket=/opt/bitnami/mysql/tmp/mysql.sock --port=3306
root     11968  0.0  0.7 302892  7120 ?        Ss   15:53   0:00 php-fpm: master process (/opt/bitnami/php/etc/php-fpm.conf)
root     12585  0.0  0.3  54768  3852 pts/0    S+   16:13   0:00 sudo /opt/bitnami/bnsupport-tool
root     12586 38.0 21.1 272832 214828 pts/0   Sl+  16:13   0:26 /opt/bitnami/bnsupport-tool
root     12694  0.0  0.0   4500   780 pts/0    S+   16:14   0:00 /bin/sh -c "ps" aux | grep 'apache\|mysql\|nginx\|/opt/bitnami'
root     12696  0.0  0.0  14220   944 pts/0    S+   16:14   0:00 grep apache\|mysql\|nginx\|/opt/bitnami

Can you disable and stop that service from the system and start the Bitnami service again?

sudo /opt/bitnami/ctlscript.sh start

Apart from that, the bnsupport bundle didn't retrieve the Apache log information because it is too big. Can you check it and tell us which error messages do you see? It is located at /opt/bitnami/apache2/logs/error_log

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