Trying to migrate to another server, without having access to Wordpress site, but only the server

dtsits 2020-05-23 16:08:43 UTC #1

Keywords: General - AWS - Technical issue - Other
Description:
I Cannot restart Apache server because something broke due to the removal of SSL certificate. Thereore right now I have completely lost access to my website and therefore the /admin page for my Wordpress.
I need a way to get all the files from my existing server, through SSH and move them to another server, or somehow get the latest code design wise and put it on a different server.

I have set up an AWS server with Bitnami with an older image that doesn't have the HTML and css changes.

Any way that I can get those?

dtsits 2020-05-23 16:22:55 UTC #2

By the way this is the ticket number
2f88e1f8-d209-5425-3ea7-1f2e846fe718

gongomgra 2020-05-25 09:46:05 UTC #3

Hi @dtsits,

Thanks for using Bitnami. I checked your bnsupport bundle and I see you are using the Apache service from the system packages (using apt-get)

-----------------------------------
Check Apache path:
-----------------------------------
Running: ps aux | grep 'apache\|mysql\|nginx\|/opt/bitnami'
In: /opt/bitnami

Output:

root     10743  0.0  0.3  71580  3504 ?        Ss   14:51   0:00 /usr/sbin/apache2 -k start
www-data 10746  0.0  0.3 426464  3712 ?        Sl   14:51   0:01 /usr/sbin/apache2 -k start
www-data 10747  0.0  0.3 491952  3884 ?        Sl   14:51   0:01 /usr/sbin/apache2 -k start
root     11588  0.0  0.1   4500  1548 pts/0    S    15:53   0:00 /bin/sh /opt/bitnami/mysql/bin/mysqld_safe --defaults-file=/opt/bitnami/mysql/my.cnf --mysqld=mysqld.bin --socket=/opt/bitnami/mysql/tmp/mysql.sock --datadir=/opt/bitnami/mysql/data --log-error=/opt/bitnami/mysql/data/mysqld.log --pid-file=/opt/bitnami/mysql/data/mysqld.pid --lower-case-table-names=1
mysql    11907  0.3 34.8 1258012 353880 pts/0  Sl   15:53   0:04 /opt/bitnami/mysql/bin/mysqld.bin --defaults-file=/opt/bitnami/mysql/my.cnf --basedir=/opt/bitnami/mysql --datadir=/opt/bitnami/mysql/data --plugin-dir=/opt/bitnami/mysql/lib/plugin --user=mysql --lower-case-table-names=1 --log-error=/opt/bitnami/mysql/data/mysqld.log --pid-file=/opt/bitnami/mysql/data/mysqld.pid --socket=/opt/bitnami/mysql/tmp/mysql.sock --port=3306
root     11968  0.0  0.7 302892  7120 ?        Ss   15:53   0:00 php-fpm: master process (/opt/bitnami/php/etc/php-fpm.conf)
root     12585  0.0  0.3  54768  3852 pts/0    S+   16:13   0:00 sudo /opt/bitnami/bnsupport-tool
root     12586 38.0 21.1 272832 214828 pts/0   Sl+  16:13   0:26 /opt/bitnami/bnsupport-tool
root     12694  0.0  0.0   4500   780 pts/0    S+   16:14   0:00 /bin/sh -c "ps" aux | grep 'apache\|mysql\|nginx\|/opt/bitnami'
root     12696  0.0  0.0  14220   944 pts/0    S+   16:14   0:00 grep apache\|mysql\|nginx\|/opt/bitnami

Can you disable and stop that service from the system and start the Bitnami service again?

sudo /opt/bitnami/ctlscript.sh start

Apart from that, the bnsupport bundle didn't retrieve the Apache log information because it is too big. Can you check it and tell us which error messages do you see? It is located at /opt/bitnami/apache2/logs/error_log

dtsits 2020-06-04 11:16:31 UTC #4

Hello,

Thank you for your response.

We keep facing so many issues. Basically HTTPS keep failing. Something has to be off with the configuration.

At first we though that we had some DoS Attacks, but I am not sure anymore.

We have an autoscaling group in AWS so when an instance fails we launch a new one. So I have included the logs prior the failure

[Wed Jun 03 13:18:03.666636 2020] [ssl:warn] [pid 1113:tid 140303632291136] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jun 03 13:18:03.685837 2020] [mpm_event:notice] [pid 1113:tid 140303632291136] AH00489: Apache/2.4.43 (Unix) OpenSSL/1.1.1d configured -- resuming normal operations
[Wed Jun 03 13:18:03.685871 2020] [core:notice] [pid 1113:tid 140303632291136] AH00094: Command line: '/opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf'
[Wed Jun 03 13:29:29.815379 2020] [pagespeed:error] [pid 1514:tid 140301951825664] [mod_pagespeed 1.13.35.2-0 @1514] Slow ReadFile operation on file /opt/bitnami/apache2/var/cache/mod_pagespeed/v3/169.2$
[Wed Jun 03 13:30:59.458451 2020] [proxy_fcgi:error] [pid 1514:tid 140302907905792] [client 10.0.3.36:7830] AH01071: Got error 'PHP message: WordPress database error Table 'bitnami_wordpress.wp_yoast_in$
[Wed Jun 03 13:31:00.603655 2020] [proxy_fcgi:error] [pid 1515:tid 140302757033728] [client 10.0.1.69:3970] AH01071: Got error 'PHP message: WordPress database error Table 'bitnami_wordpress.wp_yoast_in$
[Wed Jun 03 13:48:24.748857 2020] [pagespeed:error] [pid 1514:tid 140301935040256] [mod_pagespeed 1.13.35.2-0 @1514] PageSpeed Serf fetch failure rate extremely high; only 747 of 1621 recent fetches ful$
[Wed Jun 03 14:02:56.910459 2020] [pagespeed:warn] [pid 1515:tid 140302480238336] [mod_pagespeed 1.13.35.2-0 @1515] Cache Flush 1
[Wed Jun 03 14:03:02.653979 2020] [mpm_event:notice] [pid 1113:tid 140303632291136] AH00491: caught SIGTERM, shutting down
[Wed Jun 03 14:03:06.433100 2020] [ssl:warn] [pid 2900:tid 140482687845696] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1g 21 Apr 2020, version currently lo$
[Wed Jun 03 14:03:06.433758 2020] [ssl:warn] [pid 2900:tid 140482687845696] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jun 03 14:03:06.476909 2020] [ssl:warn] [pid 2901:tid 140482687845696] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1g 21 Apr 2020, version currently lo$
[Wed Jun 03 14:03:06.477521 2020] [ssl:warn] [pid 2901:tid 140482687845696] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jun 03 14:03:06.499219 2020] [mpm_event:notice] [pid 2901:tid 140482687845696] AH00489: Apache/2.4.43 (Unix) OpenSSL/1.1.1d configured -- resuming normal operations
[Wed Jun 03 14:03:06.499262 2020] [core:notice] [pid 2901:tid 140482687845696] AH00094: Command line: '/opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf'
[Wed Jun 03 14:03:06.569949 2020] [pagespeed:warn] [pid 2913:tid 140482510075648] [mod_pagespeed 1.13.35.2-0 @2913] Cache Flush 1
[Wed Jun 03 14:28:50.969383 2020] [mpm_event:notice] [pid 2901:tid 140482687845696] AH00491: caught SIGTERM, shutting down
[Wed Jun 03 14:28:54.955143 2020] [ssl:warn] [pid 3605:tid 140443203347776] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1g 21 Apr 2020, version currently lo$
[Wed Jun 03 14:28:54.955815 2020] [ssl:warn] [pid 3605:tid 140443203347776] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jun 03 14:28:54.963683 2020] [ssl:warn] [pid 3606:tid 140443203347776] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1g 21 Apr 2020, version currently lo$
[Wed Jun 03 14:28:54.964266 2020] [ssl:warn] [pid 3606:tid 140443203347776] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Wed Jun 03 14:28:54.965624 2020] [mpm_event:notice] [pid 3606:tid 140443203347776] AH00489: Apache/2.4.43 (Unix) OpenSSL/1.1.1d configured -- resuming normal operations
[Wed Jun 03 14:28:54.965654 2020] [core:notice] [pid 3606:tid 140443203347776] AH00094: Command line: '/opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf'
[Wed Jun 03 17:34:53.671525 2020] [authz_core:error] [pid 3952:tid 140442947516160] [client 10.0.1.69:6820] AH01630: client denied by server configuration: /opt/bitnami/apps/phpmyadmin/htdocs/scripts
[Wed Jun 03 17:35:00.682229 2020] [authz_core:error] [pid 3952:tid 140441538230016] [client 10.0.1.69:6820] AH01630: client denied by server configuration: /opt/bitnami/apps/phpmyadmin/htdocs/scripts
[Wed Jun 03 17:38:30.507798 2020] [authz_core:error] [pid 3953:tid 140442897159936] [client 10.0.1.69:7238] AH01630: client denied by server configuration: /opt/bitnami/apps/phpmyadmin/htdocs/index.php
[Wed Jun 03 17:39:20.465941 2020] [authz_core:error] [pid 3885:tid 140441756342016] [client 10.0.1.69:7360] AH01630: client denied by server configuration: /opt/bitnami/apps/phpmyadmin/htdocs/phpmyadmin
[Thu Jun 04 04:31:53.658092 2020] [authz_core:error] [pid 7016:tid 140442855261952] [client 10.0.1.73:62718] AH01630: client denied by server configuration: /opt/bitnami/apps/phpmyadmin/htdocs/
[Thu Jun 04 07:07:25.557240 2020] [authz_core:error] [pid 6948:tid 140441907345152] [client 109.255.31.223:55610] AH01630: client denied by server configuration: /opt/bitnami/apps/phpmyadmin/htdocs/inde$
[Thu Jun 04 08:17:59.790346 2020] [mpm_event:notice] [pid 3606:tid 140443203347776] AH00491: caught SIGTERM, shutting down
[Thu Jun 04 08:29:46.761727 2020] [ssl:warn] [pid 1092:tid 139724601677120] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1g 21 Apr 2020, version currently lo$
[Thu Jun 04 08:29:46.763060 2020] [ssl:warn] [pid 1092:tid 139724601677120] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Thu Jun 04 08:29:46.777215 2020] [ssl:warn] [pid 1093:tid 139724601677120] AH01882: Init: this version of mod_ssl was compiled against a newer library (OpenSSL 1.1.1g 21 Apr 2020, version currently lo$
[Thu Jun 04 08:29:46.777712 2020] [ssl:warn] [pid 1093:tid 139724601677120] AH01909: localhost:443:0 server certificate does NOT include an ID which matches the server name
[Thu Jun 04 08:29:46.778375 2020] [mpm_event:notice] [pid 1093:tid 139724601677120] AH00489: Apache/2.4.43 (Unix) OpenSSL/1.1.1d configured -- resuming normal operations
[Thu Jun 04 08:29:46.778397 2020] [core:notice] [pid 1093:tid 139724601677120] AH00094: Command line: '/opt/bitnami/apache2/bin/httpd.bin -f /opt/bitnami/apache2/conf/httpd.conf'
[Thu Jun 04 10:06:33.472386 2020] [mpm_event:error] [pid 1093:tid 139724601677120] AH10159: server is within MinSpareThreads of MaxRequestWorkers, consider raising the MaxRequestWorkers setting
[Thu Jun 04 10:08:23.726605 2020] [mpm_event:error] [pid 1093:tid 139724601677120] AH00484: server reached MaxRequestWorkers setting, consider raising the MaxRequestWorkers setting
[Thu Jun 04 10:11:02.782612 2020] [proxy_fcgi:error] pid 1712:tid 139724001699584The timeout specified has expired: [client 10.0.3.81:36060] AH01075: Error dispatching request to : (polling)
[Thu Jun 04 10:11:03.147674 2020] [proxy_fcgi:error] pid 1712:tid 139724077233920The timeout specified has expired: [client 10.0.3.81:36066] AH01075: Error dispatching request to : (polling)
[Thu Jun 04 10:11:03.394511 2020] [proxy_fcgi:error] pid 1712:tid 139723926165248The timeout specified has expired: [client 10.0.3.81:9526] AH01075: Error dispatching request to : (polling)

gongomgra 2020-06-05 09:06:13 UTC #5

Hi @dtsits,

Did you disable and stop the Apache service from the system? Can you run the bnsupport tool again and share with us the new code? We would like to check your updated config and logs

dtsits 2020-06-05 11:33:02 UTC #6

Hello,

My site is basically failing every few hours and I dont know why.

I checked the bots issue I have even taken a step further and banned some of these IPs, but I am not sure anymore what the issue is.

I am really confused.

Here is the bnsupport tool code

576ff4cf-f910-7523-7f8a-b62ec398e3a7

I am just afraid that again it could be too long for it to work, but nevertheless here it is.

gongomgra 2020-06-08 08:55:56 UTC #7

Hi @dtsits,

I checked your bnsupport bundle and I see this error message in the Apache logs

[Fri Jun 05 10:55:06.968504 2020] [proxy_fcgi:error] [pid 5828:tid 140209031161600] (70007)The timeout specified has expired: [client 176.34.159.193:38382] AH01075: Error dispatching request to : (polling)
[Fri Jun 05 10:55:10.728340 2020] [proxy_fcgi:error] [pid 5828:tid 140209039554304] (70007)The timeout specified has expired: [client 54.252.254.225:55766] AH01075: Error dispatching request to : (polling)

I also tried to visit your website at `35.X.Y.124` but it is giving me timeouts errors.

$ curl -LI "http://35.X.Y.124"
curl: (7) Failed to connect to 35.X.Y.124 port 80: Connection timed out

The Apache service is running, according to the bnsupport bundle. I think it can be related to plugins or your theme taking longer than expected to handle requests. Can you try setting another theme like the default one twentynineteen? Can you also try disabling some plugins to test if they are affecting your website?

system 2020-06-22 09:01:21 UTC #8

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