Could you please tell us which plugin and version did you install? Also, could you please check the
catalina.out log file? It will give you more information about what's happening or if there has been any error. The log file is located at
In case you are using a Bitnami Jenkins Cloud Image, you will need to ssh to your server. You can find more information about that using our guide at https://wiki.bitnami.com/BitNami_Cloud_Hosting/Servers/SSH
If you are using Jenkins in Google Cloud Platform using our Bitnami Launchpad for Google Cloud Platform, then you can SSH connect to your server through a browser. Please check the link below to read more information about that
Also, did you tried what @assilbenchaaben suggested? Please, do not hesitate to write us back in case you have any other question.