Thumbnails not being created

rmeske 2016-04-14 23:10:15 UTC #1

Hello,

In Alfresco 5.1 the thumbnails are not being created for PDF's or Office documents. In looking through the logs the error is:

 Caused by: org.alfresco.service.cmr.repository.ContentIOException: 03140006 Failed to perform ImageMagick transformation: 
Execution result: 
   os:         Linux
   command:    /opt/bitnami/common/bin/convert /opt/bitnami/apache-tomcat/temp/Alfresco/ImageMagickContentTransformerWorker_source_922139844172318604.pdf[0] -auto-orient -resize "100x100>" /opt/bitnami/apache-tomcat/temp/Alfresco/ImageMagickContentTransformerWorker_target_9018217757702602081.png
   succeeded:  false
   exit code:  1
   out:        
   err:        .convert.bin: Postscript delegate failed `/opt/bitnami/apache-tomcat/temp/Alfresco/ImageMagickContentTransformerWorker_source_922139844172318604.pdf': No such file or directory @ error/pdf.c/ReadPDFImage/668.
.convert.bin: missing an image filename `

I can see the same documents in the previewer without issue and if I run the above command in terminal it succeeds. It seems more like an issue when running within the application.

In searching the Alfresco forms I found similar issues for older versions and the solution for them was checking the path's in the alfresco.properties file. I have checked those and they were correct.

Another solution was setting environmental variables but that also did not solve my problem.

And one other solution offered said to install ImageMagick with static libraries. I have not tried this as I wanted to check how Bitnami what they installed and their recommendation for this issue is.

Regards,
Ron

fer 2016-04-19 10:38:55 UTC #2

Hi @rmeske,

We could reproduce your issue. Our team is going to research it and try to find a fix. We will let you know in the future about it.

Thank you,
Fernando

rmeske 2016-04-29 22:06:40 UTC #3

Hi @fer,

What should we consider a reasonable timeframe for expecting an updated version. Is it days, weeks, or longer? This would greatly help us users in setting expectations on when we can expect a correction to be made.

Regards,
Ron

marcos 2016-05-05 14:09:48 UTC #4

Hi,

We're sorry that we're not able to provide a more exact estimation, but we expect it to be finished in the next 2 or 3 weeks. We'll let you know once it's fixed.

Best regards,
Marcos

rmeske 2016-05-05 15:51:05 UTC #5

Thank you @marcos. This is very helpful to know the timing.

michiel_verkaik 2016-08-17 21:08:33 UTC #6

I encountered the same issue and was able to resolve it by creating a symbolic link for ghostscript:

sudo ln -s /opt/bitnami/common/bin/gs /usr/bin/

dgonzalez 2016-08-19 14:56:05 UTC #7

Hi @michiel_verkaik,

Thanks for your suggestion and for sharing your solution with our users. We'll definitely check this solution

Best regards,

David González

dgonzalez 2016-10-25 11:46:34 UTC #8

Hi everyone!

The issue is not reproducible on our latest released Alfresco stack! Check it out.

Best regards,

David González

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