Support tool SLOW to run

Type: Bitnami Support Tool

Description:
When I login via SSH and run sudo /opt/bitnami/bnsupport-tool it takes forever to load. Then when I finally get through answering YES to all of the questions it seemingly times out. This is a brand new server with a very small amount of traffic. Not sure what the problem is but the site is also very slow.

Thanks for reaching out to us!

When I login via SSH and run sudo /opt/bitnami/bnsupport-tool it takes forever to load. Then when I finally get through answering YES to all of the questions it seemingly times out. This is a brand new server with a very small amount of traffic. Not sure what the problem is but the site is also very slow.

Could you please try to stop all the running services before executing the tool? You can do that by running the following command:

$ sudo /opt/bitnami/ctlscript.sh stop

Once done, you can get them running again using:

$ sudo /opt/bitnami/ctlscript.sh start

If you keep experiencing issues, please run the following commands and share their output:

$ ps aux | grep 'apache\|mysql\|nginx\|/opt/bitnami\|php-fpm'
$ /opt/bitnami/ctlscript.sh status
$ free -m
$ df -h
$ ps -e -o pcpu,nice,state,cputime,args --sort -pcpu | awk '{print $1,$2,$3,$4,$5}'

Best regards,
Jose Antonio Carmona


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