SugarCRM on AWS Unable to Find Application Credentials

pbtmunt 2016-09-10 04:20:51 UTC #1

I have just installed SugarCRM on AWS Amazon and documentation https://docs.bitnami.com/aws/faq/#how-to-find-application-credentials
says to get password from AWS Cloud Console > Instances > Instances > Actions > Get System Log. But no password is shown. My system logs at the bottom show this

...
...
up-to-date

Generation complete.

 * Restoring resolver state...       [80G[74G[ OK ]

resize2fs 1.42.9 (4-Feb-2014)

The filesystem is already 2621440 blocks long.  Nothing to do!

whereas in the documentation it shows exactly the same except that it has more lines after that with the password.

My application instance is active
I have just installed it
I have NOT restarted it or rebooted it (aware of the fact password is not shown if this is done)
I can get to the logon page but can't logon.

But how do I get this password if not from the system logs?

pbtmunt 2016-09-19 03:15:30 UTC #2

Hi - can't believe I had no responses to my question. I also send this question direct to support but still no answer. If I do find the answer I will update my post here.

fortiz 2016-09-23 10:04:32 UTC #3

Hi @pbtmunt

Did you launch the instance from the marketplace? If yes, your instance identifier should have a mp identification in its name. It should be something like: bitnami-sugarcrm-***-mp***.

In those cases, the password is regenerated during the installation, but if the image does not belong to the Amazon Marketplace (it does not have that identifier), the password is not changed.

From your log, it seems that your instance belongs to the second case. Could you please try with the credentials below?

user: user
password: bitnami

I hope it helps, and please, don't hesitate to write us again if you have any other question.

Regards,
Fran

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