Suddenly stopped working with We're sorry, but something went wrong. error

cleatsandcode 2020-11-24 13:08:33 UTC #1

Keywords: Redmine - AWS - Technical issue - Other
bnsupport ID: 42f14c80-3dcb-7347-b293-9da00e3dd08b
Description:
For some reason its been working fine and the. today logging in I'm left with the phusion passenger errors.

bn support 42f14c80-3dcb-7347-b293-9da00e3dd08b

gongomgra 2020-11-25 09:50:13 UTC #2

Hi @cleatsandcode,

Thanks for using Bitnami. I checked your bnsupport bundle and it looks like your server is running out of memory

-----------------------------------
Display amount of free and used memory in the system
-----------------------------------
Running: free -m
In: /opt/bitnami

Output:

              total        used        free      shared  buff/cache   available
Mem:            483         392           8           4          81          73
Swap:           634          31         603

Can you use a bigger instance?

https://docs.bitnami.com/aws/faq/administration/change-server-type/

cleatsandcode 2020-11-25 12:39:27 UTC #3

Thanks,

I've migrated to something with better memory and its showing with at least 200mb free with the same issue. Ive re run the bnsupport tool e6c34bc0-9451-cae2-891d-14d3bf98bd9c

Thanks again,

James

Ibone 2020-11-26 10:58:59 UTC #4

Hi @cleatsandcode,

I was checked your data of the bnsupport and in your apache logs appears:

[ E 2020-11-25 11:05:53.0780 1206/T7 age/Cor/Con/CheckoutSession.cpp:276 ]: [Client 1-5] Cannot checkout session because a spawning error occurred. The identifier of the error is 9cc97ab9. Please see earlier logs for details about the error.
App 2206 output: Error: The application encountered the following error: /opt/bitnami/apps/redmine/htdocs/config/environments/production.rb:27: syntax error, unexpected ':', expecting keyword_end

Could you check that file (/opt/bitnami/apps/redmine/htdocs/config/environments/production.rb) ?

Regards,
Ibone.

cleatsandcode 2020-11-26 13:15:45 UTC #6

# frozen_string_literal: true

Rails.application.configure do
# Settings specified here will take precedence over those in config/application.rb

# Code is not reloaded between requests.
config.cache_classes = true

# Eager load code on boot. This eager loads most of Rails and
# your application in memory, allowing both threaded web servers
# and those relying on copy on write to perform better.
# Rake tasks automatically ignore this option for performance.
config.eager_load = true

# Full error reports are disabled and caching is turned on.
config.consider_all_requests_local = false
config.action_controller.perform_caching = true

# Disable delivery errors
config.action_mailer.raise_delivery_errors = false

# No email in production log
config.action_mailer.logger = nil

# Print deprecation notices to the Rails logger.
config.active_support.deprecation = :log
production: end

Ibone 2020-11-27 10:20:21 UTC #7

Hi @cleatsandcode,

The default production.rb is:

Rails.application.configure do
  # Settings specified here will take precedence over those in config/application.rb

  # Code is not reloaded between requests.
  config.cache_classes = true

  # Eager load code on boot. This eager loads most of Rails and
  # your application in memory, allowing both threaded web servers
  # and those relying on copy on write to perform better.
  # Rake tasks automatically ignore this option for performance.
  config.eager_load = true

  # Full error reports are disabled and caching is turned on.
  config.consider_all_requests_local = false
  config.action_controller.perform_caching = true

  # Disable delivery errors
  config.action_mailer.raise_delivery_errors = false

  # No email in production log
  config.action_mailer.logger = nil

  # Print deprecation notices to the Rails logger.
  config.active_support.deprecation = :log
end

So I think you need to remove production:

Could you check if that change works?

Regards,
Ibone.

cleatsandcode 2020-11-27 12:46:31 UTC #8

I've done that and checked any other config files for similar issues, restarted the services and its still doing the same thing error wise.

Ibone 2020-11-30 10:46:23 UTC #9

Hi @cleatsandcode,

Could you rerun the bnsupport?

Regards,
Ibone.

cleatsandcode 2020-11-30 11:43:46 UTC #10

f9090303-4af6-cf4c-24c0-8f13a2fd366b

Thanks,

James

gongomgra 2020-12-01 11:26:46 UTC #11

Hi @cleatsandcode,

I see the next error now in the logs

[ E 2020-11-30 10:20:52.6820 21137/Tgz age/Cor/App/Implementation.cpp:221 ]: Could not spawn process for application /opt/bitnami/apps/redmine/htdocs/: The application encountered the following error: undefined method `email_delivery=' for ActionMailer::Base:Class (NoMethodError)
  Error ID: 98549861
  Error details saved to: /tmp/passenger-error-afRvqE.html

Did you modify anything related to the SMTP configuration? What changes did you do to the production.rb file for your first issues to appear?

I think it is a good idea to ask in the Redmine official forums for this issue, as they know how the application works internally better

https://www.redmine.org/projects/redmine/boards

system 2020-12-15 11:27:01 UTC #12

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