Keywords: WordPress - AWS - Technical issue - Secure Connections (SSL/HTTPS)
I have launched a website on Amazon Lightsail using the bitnami wordpress image.
The wordpress website existed before and I migrated it from another hoster. While doing this I also renewed the SSL certificate for the website. The certificate is from DigiCert and I installed it following the bitnami documentation.
Everything seems fine and it works if accessed from my network.
However, some users get an SSL_PROTOCOL_ERROR if they access the website. At the beginning I thought this is an issue with their system and not a server problem. However, after a lot of contact with users I am sure something must be wrong. These users cannot access it with any device or any browser. They will always get this error in their network. If they use the same machine in another network it works fine.
Therefore, it could also be an issue with their network... But several people have this exact same problem.
Does anybody has an idea what the problem might be?
I could not find anyone describing a similar issue as I have.
I appreciate any ideas.