SSL Not Getting Installed

Keywords: WordPress - AWS - Technical issue - Secure Connections (SSL/HTTPS)

bnsupport ID: 523e80ce-09e5-d022-321b-e1ee2fcea0ae

bndiagnostic output:

? Apache: Found possible issues
? Connectivity: Found possible issues
? Wordpress: Found possible issues
? Processes: Found possible issues
https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-errors-apache/
https://docs.bitnami.com/general/faq/administration/use-firewall/

bndiagnostic failure reason: The suggested guides are not related with my issue

Description:
Domain list: leondigital(tld) www.leondigital(tld) Server name: www.leondigital(tld) E-mail address []: YOUR_EMAIL_ADDRESS The Let’s Encrypt Subscriber Agreement can be found at: https://letsencrypt.org/documents/LE-SA-v1.2-November-15-2017.pdf Do you agree to the Let’s Encrypt Subscriber Agreement? [Y/n]: y Warning: Please enter a valid email Press [Enter] to continue:

This asks me my email address over and over without going to the next step.
Any support?

EDITED: @gongomgra removed email address to avoid spam

Hello Community
Is there anyone knows why this happens please?

Hi @brahmanainc,

Thanks for using Bitnami. I think you used a valid email, address, although I would introduce it in lowercase only just in case. What I think can be wrong is the domain list. Can you provide the full domain list without the (tld) part? Notice you may use mydomain.com and www.mydomain.com, or mydomain.net and www.mydomain.net, or similar.

Also take into account that parenthesis aren’t valid for domain names.

https://www.whogohost.com/host/knowledgebase/308/Valid-Domain-Name-Characters.html

Hello @gongomgra

Thank you for the reply.
Well, I have installed SSL in my domain now.
It’s leondigital.co.uk.

But I need the www to redirect to non www version.
Currently www has an error. Can you help me with that please?

Thank you for the link.

Hi @brahmanainc,

Thanks for your message. I’m glad you solved your issues with the SSL certificate. For the www to non-www redirection you can follow the steps in the next guide

https://docs.bitnami.com/aws/apps/wordpress/administration/redirect-custom-domains/#redirect-myapp-example-com-to-www-myapp-example-com

1 Like

i have also same problem, how can i solve this

Hi @joshbez.099,

Thanks for your message. If you are having issues with any of the guides above, please open a new “Technical issue” thread providing as much information as possible and the code of running the bndiagnostic tool.

Hey @gongomgra

Thanks for the quick response.
I’ll take a look about that and see if hat helps.

Appreciate your help :blush:

Hi @brahmanainc,

Thanks for your message. Let us know if it worked for you

Install SSL plugin and your problem will be solved.

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