SSL not enabled

Keywords: WordPress - AWS - Technical issue - Secure Connections (SSL/HTTPS)

bnsupport ID: 1dc1e512-e0c7-c898-d6aa-c112896c4a28

bndiagnostic output:

? Apache: Found possible issues
? Resources: Found possible issues
? Connectivity: Found possible issues

bndiagnostic failure reason: Other

We create custom domain Tried to configure SSL and tried after refferred this . But still the site showing as unsecured

Hello @alexander.k,

It seems that when accessing via https it gets redirected to However, it does not point to your instance, as you can see with this tool:

If you want to serve it with www, you will need to update your DNS configuration.

I hope it helps

No we dont want it with www…please help us to use https with non www

Hi @alexander.k.

This documentation explains how to redirect www to non-www

I hope it helps

Hi @davidg thanks for your response… We tried the steps mentioned in the above link but the issue is not resolved yet

Hello @alexander.k,

Please send us a new support tool output in order to check your latest changes.


HI @davidg This is our new support tool output …Please help us to resolve the issue

Hi @alexander.k,

I think you forgot to send the new support tool ID.


hi @davidg this our new support tool output 81709c32-99c6-8bb1-53f1-3737b0988a82

Hello @alexander.k,

I can access your site. Using the command below, you could see you get redirected to www and https:

curl -LI

Change YOUR_DOMAIN placeholder with your current domain.


yes i dont want www redirection at all @davidg

Hello @alexander.k,

Your site is working properly with However, if you don’t want to use it, you would need to change every occurrence of to from your /opt/bitnami/apache2/conf/bitnami/bitnami.conf and /opt/bitnami/apps/wordpress/conf/httpd-vhosts.conf files. Then, restart the apache service.


Are we talking about @davidg… we dont want to redirect www for

Hi @alexander.k

No, I mean your main domain (without myapp.). You modified Apache conf files and are redirecting to www with these lines:

RewriteRule ^(.*)$$1 [R=301,L]
RewriteRule "^/(.*)" "$1" [R,L]

Since you don’t want to be redirected to www, you need to remove www from those lines and restart apache. Other wise, apache will redirect it to www.


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