Sonarquebe not starting after ugrading to developer edition

phillip.white 2020-11-18 04:53:10 UTC #1

IMPORTANT, please fill the questions

We assume you are using Bitnami to deploy your application.

Which version of the application are you using?:

sonarqube-developer-8.5.1.38104

Please choose how you got the application: Installer (Windows, Linux, macOS), cloud image (AWS, GCE, Azure, ...) or VM (VMDK, VBOX):

Azure market place, and the new edition is from the sonarqube website

Have you installed any plugin or modified any configuration file?:

Modified config files as stated here:
https://docs.bitnami.com/azure/apps/sonarqube/administration/upgrade/#upgrade-sonarqube-and-all-stack-components-recommended

Describe here your question/suggestion/issue (expected and actual results):

After following this guide https://docs.bitnami.com/azure/apps/sonarqube/administration/upgrade/#upgrade-sonarqube-and-all-stack-components-recommended, the server does not start:

bitnami@tst:~$ sudo /opt/bitnami/ctlscript.sh start sonarqube
tail: cannot open '/opt/bitnami/apps/sonarqube/sonarqube/logs/sonar.log' for reading: No such file or directory
tail: cannot open '/opt/bitnami/apps/sonarqube/sonarqube/logs/sonar.log' for reading: No such file or directory

If I then touch the file with touch /opt/bitnami/apps/sonarqube/sonarqube/logs/sonar.log no data is logged. Nor is any data put into /opt/bitnami/apps/sonarqube/sonarqube/logs/sonar.log.

I believe I have the permissions set correctly by doing:

sudo chown -R root:sonarqube /opt/bitnami/apps/sonarqube/sonarqube
sudo chown -R sonarqube:sonarqube /opt/bitnami/apps/sonarqube/sonarqube/logs/*

bitnami@tst:~$ ls -lah /opt/bitnami/apps/sonarqube/sonarqube/
total 56K
drwxr-xr-x 12 root sonarqube 4.0K Nov 18 03:38 .
drwxr-xr-x  6 root sonarqube 4.0K Nov 18 04:09 ..
drwxr-xr-x  6 root sonarqube 4.0K Oct 22 18:23 bin
drwxr-xr-x  2 root sonarqube 4.0K Nov 18 04:34 conf
-rw-r--r--  1 root sonarqube 7.5K Oct 22 18:23 COPYING
drwxr-xr-x  4 root sonarqube 4.0K Nov 18 04:14 data
drwxr-xr-x  7 root sonarqube 4.0K Oct 22 18:23 elasticsearch
drwxr-xr-x  5 root sonarqube 4.0K Nov 18 04:15 extensions
drwxr-xr-x  8 root sonarqube 4.0K Oct 22 18:33 lib
drwxr-xr-x  2 root sonarqube 4.0K Nov 18 04:44 logs
drwxr-xr-x  2 root sonarqube 4.0K Nov 18 02:49 pids
drwxr-xr-x  8 root sonarqube 4.0K Nov 18 04:16 temp
drwxr-xr-x  6 root sonarqube 4.0K Oct 22 18:33 web

bitnami@tst:~$ ls -lah /opt/bitnami/apps/sonarqube/sonarqube/logs/
total 8.0K
drwxr-xr-x  2 root      sonarqube 4.0K Nov 18 04:48 .
drwxr-xr-x 12 root      sonarqube 4.0K Nov 18 03:38 ..
-rw-r--r--  1 sonarqube sonarqube    0 Nov 18 04:48 sonar.log

In /opt/bitnami/apps/sonarqube/sonarqube/conf/sonar.properties I have also set sonar.log.level=DEBUG and still no data is logged.

Steps to reproduce the issue (if relevant):

Upgrade to sonarqube-developer-8.5.1.38104 be replacing binaries and editing config files

davidg 2020-11-18 10:25:54 UTC #2

Hello @phillip.white,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

Please note that you need to paste the code ID that is shown at the end. | __bnsupport

phillip.white 2020-11-19 08:48:02 UTC #3

Sure, support code is 92236898-9edf-45ce-ec2b-1673a9c694c3

gongomgra 2020-11-20 09:38:13 UTC #4

Hi @phillip.white,

Thanks for the bnsupport bundle. I checked the permissions and your logs folder is missing the writing permissions. Can you run the next commands? It will set it for all the required folders

sudo chmod 775 /opt/bitnami/apps/sonarqube/sonarqube-community/temp 
sudo chmod 775 /opt/bitnami/apps/sonarqube/sonarqube-community/logs 
sudo chmod 775 /opt/bitnami/apps/sonarqube/sonarqube-community/data 
sudo chmod 775 /opt/bitnami/apps/sonarqube/sonarqube-community/pids 
sudo chmod 775 /opt/bitnami/apps/sonarqube/sonarqube-community/extensions

Can you try to start Sonarqube after that. In case it doesn't work, can you check the logs to get the real error?

phillip.white 2020-11-22 21:04:26 UTC #5

Hi @gongomgra,

Thanks for the tips. I've actually re-installed sonarqube dev edition on a new VM, not using the Bitnami image. It was a manual effort to upgrade it to dev edition, so may as well just use a vanilla VM.

Cheers

gongomgra 2020-11-23 09:19:19 UTC #6

Hi @phillip.white,

Thanks for the info. I'm sorry you couldn't make our product work for your specific use-case, but I'm glad you could successfully upgrade Sonarqube! We will close this thread as solved. Please do not hesitate to open a new thread in our forum with any other questions you may have.

gongomgra 2020-11-23 09:19:23 UTC #7

Bitnami provides free all-in-one installers, virtual machines and cloud images for popular open source applications. Get them now!