Site does not work on Safari

angi 2020-03-05 15:52:09 UTC #1

Keywords: WordPress - AWS - Technical issue - Secure Connections (SSL/HTTPS)
bnsupport ID: 6f4f2d04-8122-6253-d366-1c558a0e2ebb
Description:
www.krainbuild.com works fine on Chrome and Firefox but not on Safari (iOS or MacOS). I am getting a "zero sized error" on Safari. I recently had an expired cert but renewed it using Let's Encrypt. I did not test on Safari after renewal as it worked fine on Chrome. I am seeing the same error with the IP address on Chrome and FF (https://100.24.50.161/) so perhaps it is an SSL issue? Thanks in advance!

support ticket 6f4f2d04-8122-6253-d366-1c558a0e2ebb

jota 2020-03-06 08:02:41 UTC #2

Hi @angi,

I can't access your site right now using the domain name. If the site works properly with other web browsers, you probably have some configuration/cache in Safari that is making the request fail. Can you clean the browser's data or use an incognito window to access your site using Safari?

Thanks

jota 2020-03-06 08:08:34 UTC #3

Sorry, I just noticed your site only works with https. I just accessed it using the domain name and it worked properly when using Chrome but the site didn't fully load when using Safari.

Is it the same issue you have? The console returns some errors that you will need to take a look at.

angi 2020-03-06 12:52:02 UTC #4

Hello, yes, that is the same issue. I have tried incognito, other devices, clearing cache, etc. No device can access the site on Safari. I didn't make any changes so I don't know how to address these errors. Do you have any suggestions?

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