Site can't be found when assigning Static IP on WP Multisite

[leonkrmv]

Keywords: WordPress Multisite - AWS - Technical issue - Domain Name (DNS)
Description:
Hi, I am migrating my site to Lightsail from another host. I would like to migrate the site and the switch the domain name, so there is no interruptions to users. I crated a new instance, change from subdomain to subfolder structure, assigned a static IP and now can’t open the site using the IP address.

Thoughts?

I tried running the command, but I get message “The support bundle file was successfully created, but the automatic upload to Bitnami servers failed
. You will need to upload it to your Bitnami Support ticket manually. Please locate the following fi
le in your file browser or in your terminal: /tmp/bitnami-wordpressmultisite-info-20210403-140545-15
463.zip Exercise caution when uploading the resulting support bundle to public sites as it contains
detailed diagnostic information.bitnami@ip-172-26-30-47:~$ sudo /opt/bitnami/bnsupport-tool”

So, I tried looking for the file, buts I can’t find the file on my host

[michiel]

Hi @leonkrmv,

Did you follow the steps from this guide to configure the domain?

https://docs.bitnami.com/general/apps/wordpress-multisite/configuration/configure-wordpress-multisite/

Regards,
Michiel

[leonkrmv]

Can I use this command without a domain name?sudo ./bnconfig --machine_hostname our-planets.com

I didnt do this step, because I haven’t transferred the domain over to amazon yet.

[michiel]

Hi @leonkrmv,

I recommend doing that after transferring the domain, or else the application will start using the domain name which can cause redirection issues, internal errors, etc.

Regards,
Michiel