Site can’t be reached

Keywords: WordPress + NGINX + SSL - Google Cloud Platform - Technical issue - Secure Connections (SSL/HTTPS)

bnsupport ID: c0d42112-e116-e250-b91d-1279ccec73e0

bndiagnostic output:

? Connectivity: Found possible issues
? Processes: Found possible issues
? Resources: Found possible issues
? Apache: Found possible issues

bndiagnostic failure reason: I am beginner of using bitnami and also google cloud platform. so i didnt know which one is . please guide me

my website not open after ssl installed. It shows “ERR_CONNECTION_REFUSED”

Hi @shopeevivi173,

The Bitnami Diagnostic tool explained the errors it found and you need to take a look at them. The error is clear, Apache is not running


One or more component’s processes are not running:

apache not running

You can try to restart the process with the following command:

$ sudo /opt/bitnami/ start COMPONENT_NAME


The Apache configuration has errors:

AH00526: Syntax error on line 7 of /opt/bitnami/apache/conf/bitnami/bitnami.conf: DocumentRoot takes one argument, Root directory of the document tree

Please check the configuration.

If you take a look at that configuration file, you can see that the DocumentRoot line looks like this

DocumentRoot "/opt/bitnami/apache/htdocs"x

There is an extra “x” there and you need to remove it. You will need to restart Apache after doing so.

Happy to help!

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