"Sign in with your company or school" link present but not working

aoneill5 2021-04-05 19:33:29 UTC #1

Keywords: OpenEdX - Linux - Technical issue - Other
bnsupport ID: 26e7a37f-b6ef-d322-5d0d-c659b3ade54f
Description:
I'm trying to get SAML authentication working with my institution's Shibboleth system. I see the "Sign in with your company or school" link on the login page, but clicking it does nothing. When I use Firefox's Web Developer Tools to inspect this link (), it appears to have no event handlers associated with it. (Perhaps I'm misunderstanding what I'm seeing.) The steps I've taken thus far are:

I installed Bitnami's OpenEdX (bitnami-edx-koa.2-0-linux-x64-installer.run) on Kubuntu 20.04 LTS
I used the /admin page to crate a Provider Configuration (SAML IdP) entry, which is enabled and has a green check mark in its "Metadata Ready" column
I created a SAML Configuration entry, which is enabled (green check mark)
I ran the openssl command to generate saml.crt and saml.key
I put the .crt and .key values to the SAML Configuration (i.e., database) and I also put them into the lms.yml file (SOCIAL_AUTH_SAML_SP_PUBLIC_CERT and SOCIAL_AUTH_SAML_SP_PRIVATE_KEY, respectively)

gongomgra 2021-04-06 08:51:59 UTC #2

Hi @aoneill5,

Thanks for using Bitnami. Your question seems to be fully related to OpenEdX itself and I'm afraid we don't have too much knowledge on how it works internally. We recommend you to open a new question in the official forums, where someone with more experience may help you.

https://discuss.openedx.org/

I found the next error in the Apache logs at /opt/edx-koa.2-0/apache2/logs/error_log that you may want to include in your new thread

[Mon Apr 05 12:17:31.643631 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096] --- Logging error ---
[Mon Apr 05 12:17:31.646558 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096] Traceback (most recent call last):
[Mon Apr 05 12:17:31.646625 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]   File "/opt/edx-koa.2-0/python/lib/python3.8/logging/__init__.py", line 436, in format
[Mon Apr 05 12:17:31.646632 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]     return self._format(record)
[Mon Apr 05 12:17:31.646655 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]   File "/opt/edx-koa.2-0/python/lib/python3.8/logging/__init__.py", line 432, in _format
[Mon Apr 05 12:17:31.646661 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]     return self._fmt % record.__dict__
[Mon Apr 05 12:17:31.646692 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096] KeyError: 'userid'
[Mon Apr 05 12:17:31.646716 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]
[Mon Apr 05 12:17:31.646721 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096] During handling of the above exception, another exception occurred:
[Mon Apr 05 12:17:31.646726 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]
[Mon Apr 05 12:17:31.646853 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096] Traceback (most recent call last):
[Mon Apr 05 12:17:31.646905 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]   File "/opt/edx-koa.2-0/python/lib/python3.8/logging/handlers.py", line 69, in emit
[Mon Apr 05 12:17:31.646911 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]     if self.shouldRollover(record):
[Mon Apr 05 12:17:31.646942 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]   File "/opt/edx-koa.2-0/python/lib/python3.8/logging/handlers.py", line 185, in shouldRollover
[Mon Apr 05 12:17:31.646950 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]     msg = "%s\\n" % self.format(record)
[Mon Apr 05 12:17:31.646970 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]   File "/opt/edx-koa.2-0/python/lib/python3.8/logging/__init__.py", line 925, in format
[Mon Apr 05 12:17:31.646975 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]     return fmt.format(record)
[Mon Apr 05 12:17:31.646993 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]   File "/opt/edx-koa.2-0/python/lib/python3.8/logging/__init__.py", line 667, in format
[Mon Apr 05 12:17:31.646999 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]     s = self.formatMessage(record)
[Mon Apr 05 12:17:31.647017 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]   File "/opt/edx-koa.2-0/python/lib/python3.8/logging/__init__.py", line 636, in formatMessage
[Mon Apr 05 12:17:31.647022 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]     return self._style.format(record)
[Mon Apr 05 12:17:31.647040 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]   File "/opt/edx-koa.2-0/python/lib/python3.8/logging/__init__.py", line 438, in format
[Mon Apr 05 12:17:31.647045 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096]     raise ValueError('Formatting field not found in record: %s' % e)
[Mon Apr 05 12:17:31.647069 2021] [wsgi:error] [pid 3961] [remote 127.0.0.1:54096] ValueError: Formatting field not found in record: 'userid'

Apart from that, I see your server is running the Apache service installed from system packages. You may want to disable/stop it if you aren't using it

-----------------------------------
Check Apache path:
-----------------------------------
Running: ps aux | grep 'apache\|mysql\|nginx\|/opt/edx-koa.2-0'
In: /opt/edx-koa.2-0

Output:

root         621  0.0  0.0   6692  4768 ?        Ss   07:56   0:01 /usr/sbin/apache2 -k start
www-data     623  0.0  0.0 752828  4548 ?        Sl   07:56   0:00 /usr/sbin/apache2 -k start
www-data     624  0.0  0.0 752828  4548 ?        Sl   07:56   0:00 /usr/sbin/apache2 -k start

aoneill5 2021-04-06 19:25:11 UTC #3

Hi gongomgra,

Thanks for your quick response. I really appreciate it. I've created a post on discuss.openedx.org as you suggested. The link is below in case others are experiencing this same issue.

https://discuss.openedx.org/t/sign-in-with-your-company-or-school-link-present-but-not-working/4693

Fingers crossed!

gongomgra 2021-04-07 08:58:29 UTC #4

Hi @aoneill5,

Thanks for letting us know. We hope you get your question solved from the OpenEdX community!

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