I'm sorry, I am very new to Redmine and using PuTTY.
My objective is that I am trying to create a ticketing system in Redmine so that when an e-mail is sent to an Exchange email, it will automatically create a ticket. If an email is replied to, that ticket will be updated.
I saw this: http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails
The current process I am trying below is "Forwarding emails from your e-mail server."
And I'm stuck at the very beginning.
Copy rdm-mailhandler.rb to your mail server, make sure its permissions allow execution, and configure your MTA (Mail Transport Agent).
My first question is: is the rdm-mailhandler.rb the code under Usage?
Secondly, it asks to copy it to my mail server, but I'm not quite sure how to do this. Our Exchange server is run by another time, so if I were to request them to update the mail server, how would I go about asking them?
If the above doesn't work with the objective, then I'm willing to try with fetching e-mails from an IMAP server.
A rake task (redmine:email:receive_imap) can be used to fetch incoming emails from an IMAP server.
Where would I put this rake task line? As soon as I SSH in on PuTTY? Is there a specific directory?
I apologise for all the questions. I'm completely new to this, and I have no clue how to get started.