Server keep crashing, please help

Keywords: PrestaShop - Google Cloud Platform - Technical issue - Other
bnsupport ID: 00b74098-ee3a-0dc0-b240-1941a741eed0
Description:
Version: '10.2.36-MariaDB' socket: '/opt/bitnami/mariadb/tmp/mysql.sock' port: 3306 Source distribution
2021-01-09 5:51:06 140254931564288 [Note] InnoDB: Buffer pool(s) load completed at 210109 5:51:06
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Mutexes and rw_locks use GCC atomic builtins
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Uses event mutexes
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Compressed tables use zlib 1.2.11
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Using Linux native AIO
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Number of pools: 1
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Using SSE2 crc32 instructions
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Initializing buffer pool, total size = 2G, instances = 8, chunk size = 128M
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Completed initialization of buffer pool
2021-01-09 5:53:15 139769535223552 [Note] InnoDB: If the mysqld execution user is authorized, page cleaner thread priority can be changed. See the man page of setpriority().
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Highest supported file format is Barracuda.
2021-01-09 5:53:15 139772449308480 [Note] InnoDB: Starting crash recovery from checkpoint LSN=1921644562
2021-01-09 5:53:16 139772449308480 [Note] InnoDB: 128 out of 128 rollback segments are active.
2021-01-09 5:53:16 139772449308480 [Note] InnoDB: Removed temporary tablespace data file: "ibtmp1"
2021-01-09 5:53:16 139772449308480 [Note] InnoDB: Creating shared tablespace for temporary tables
2021-01-09 5:53:16 139772449308480 [Note] InnoDB: Setting file './ibtmp1' size to 12 MB. Physically writing the file full; Please wait ...
2021-01-09 5:53:16 139772449308480 [Note] InnoDB: File './ibtmp1' size is now 12 MB.
2021-01-09 5:53:16 139772449308480 [Note] InnoDB: Waiting for purge to start
2021-01-09 5:53:16 139772449308480 [Note] InnoDB: 5.7.32 started; log sequence number 1921644571
2021-01-09 5:53:16 139769386350336 [Note] InnoDB: Loading buffer pool(s) from /bitnami/mariadb/data/ib_buffer_pool
2021-01-09 5:53:16 139772449308480 [Note] Plugin 'FEEDBACK' is disabled.
2021-01-09 5:53:16 139772449308480 [Note] Recovering after a crash using tc.log
2021-01-09 5:53:16 139772449308480 [Note] Starting crash recovery...
2021-01-09 5:53:16 139772449308480 [Note] Crash recovery finished.
2021-01-09 5:53:16 139772449308480 [Note] Server socket created on IP: '127.0.0.1'.
2021-01-09 5:53:16 139772449308480 [Warning] 'proxies_priv' entry '@% root@opticaconfortcenterdefinitivo-vm' ignored in --skip-name-resolve mode.
2021-01-09 5:53:16 139772449308480 [Note] Reading of all Master_info entries succeeded
2021-01-09 5:53:16 139772449308480 [Note] Added new Master_info '' to hash table

Hi @aaldanap92,

Can you give more details regarding the error? Did you change any configuration files or install any themes or plugins?

Regards,
Michiel

Thanks for answering, the error presents in a few products that have a lot of combinations like 15000.
I did change configuration files from the server php.ini like memory_limit and basic moves.

No themes o plugins installed.

Andres

Now i have this on the error_log

Wed Jan 13 04:09:49.457787 2021] [proxy_fcgi:error] [pid 1580:tid 140203352119040][client 186.84.145.236:54575] AH01071: Got error 'PHP message: PHP Warning: PDO::query():blush:

Hi @aaldanap92,

Could you ask in a specialised PrestaShop forum? It does not seem related to the Bitnami configuration of your application.

Regards,
Michiel

Ok i will try it. Thanks

1 Like

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