Running post-install step. installation may not complete correctly error running sc start WordPressMySQL

umehcampbell 2019-02-07 13:34:04 UTC #1

Type: Stacksmith
Description:
what is problem running post-install step. installation may not complete correctly error running sc start WordPressMySQL-2: program ended with an error exit code

Pls I need a solution quickly

michiel 2019-02-08 10:40:30 UTC #2

Can you tell me which version of Wordpress are you running and on which exact platform?

umehcampbell 2019-02-08 11:11:20 UTC #3

Sure, I am running a bitnami wordpress 5.0.3-2 windows - x64 installer on
a windows 8.1

Thanks,

umehcampbell 2019-02-08 15:54:27 UTC #4

I am running a bitnami wordpress 5.0.3-2 windows, while the platform am
running is MySQL database to manage data.

If incorrect please do me.

Thanks.

michiel 2019-02-11 08:44:18 UTC #5

Can you check the installer log? You can find it in the user temp directory. You can usually open it by typing %temp% in the file explorer bar.

umehcampbell 2019-02-11 10:14:33 UTC #6

Ok. I've done that, what next?.

michiel 2019-02-11 12:03:03 UTC #7

Sorry, can you paste the content of the installer log here? If it contains any personal information you could replace it with *******.

umehcampbell 2019-02-11 16:23:22 UTC #8

Hello thanks for your replies, is this right?

2019-02-04 20:52:03.0512 | Info | pid:3312 | tid:1 | HostFactory |
Configuration Result: - [Success] Name SaferVPN.Service
- [Success] ServiceName SaferVPN.Service
2019-02-04 20:52:03.0825 | Info | pid:3312 | tid:1 | HostConfiguratorImpl
| Topshelf v3.2.0.0, .NET Framework v4.0.30319.34014
2019-02-04 20:52:03.0981 | Debug | pid:3312 | tid:1 | UninstallHost |
Uninstalling SaferVPN.Service.

michiel 2019-02-12 10:39:06 UTC #9

The installer log name should start with bitrock_. Can you see it in the %temp% dir? Also, if you run the installer again, do you get the same error?

umehcampbell 2019-02-12 12:04:18 UTC #10

ok, i have seen it. whenever i re-run the app it keeps giving me the same
error.

Log started 02/06/2019 at 12:11:35
Preferred installation mode : qt
Trying to init installer in mode qt
Mode qt successfully initialized
[12:11:43] [mysql:initialization] Running action list...
[12:11:56] [mysql:pre-installation] Running action list...
Current working directory changed to C:\Users\Christopher\Downloads
Launching
https://bitnami.com/stack/wordpress/cloud?utm_source=bitnami&utm_medium=installer&utm_campaign=wordpress
Preparing to Install
Preparing to Install
[12:17:56] [mysql:ready-to-install] Running action list...
Unpacking files
Unpacking files
Unpacking files
Unpacking files
Unpacking files
[12:19:25] [mysql:folder] Running action list...
Unpacking files
Executing C:\Bitnami\wordpress-5.0.3-2/php/vcredist_x64_2017.exe /q
[12:49:50] [logrotate:installation-aborted] Running action list...
[12:49:51] [apache:installation-aborted] Running action list...
Executing sc stop wordpressApache
Script exit code: 1060

umehcampbell 2019-02-12 12:07:59 UTC #11

Script output:
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

Script stderr:
Program ended with an error exit code

Error running sc stop wordpressApache: Program ended with an error exit code
Executing sc delete wordpressApache
Script exit code: 1060

Script output:
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

Script stderr:
Program ended with an error exit code

Error running sc delete wordpressApache: Program ended with an error exit
code
[12:49:55] [mysql:installation-aborted] Running action list...
Executing C:/Bitnami/WORDPR~1.3-2/mysql/bin\mysqladmin.exe
"--defaults-file=C:\Bitnami\wordpress-5.0.3-2/mysql\my.ini" "-uroot"
"--password=****" shutdown
Script exit code: 1

Script output:

Script stderr:
MYSQLA~1.EXE: [Warning] Using a password on the command line interface can
be insecure.
MYSQLA~1.EXE: connect to server at 'localhost' failed
error: 'Can't connect to MySQL server on 'localhost' (10061)'
Check that mysqld is running on localhost and that the port is 3306.
You can check this by doing 'telnet localhost 3306'

Error running C:/Bitnami/WORDPR~1.3-2/mysql/bin\mysqladmin.exe
"--defaults-file=C:\Bitnami\wordpress-5.0.3-2/mysql\my.ini" "-uroot"
"--password=****" shutdown: MYSQLA~1.EXE: [Warning] Using a password on the
command line interface can be insecure.
MYSQLA~1.EXE: connect to server at 'localhost' failed
error: 'Can't connect to MySQL server on 'localhost' (10061)'
Check that mysqld is running on localhost and that the port is 3306.
You can check this by doing 'telnet localhost 3306'
[12:50:06] [mysql:installation-aborted] Killing mysqld process
Error reading file C:/Bitnami/wordpress-5.0.3-2/mysql/data/Campbellz-pc.pid
Uninstalling Files
File C:\Bitnami\wordpress-5.0.3-2\php\vcredist_x64_2017.exe is locked. It
will be removed after system reboot.
Deleting registry keys
Uninstallation completed

jota 2019-02-13 12:23:59 UTC #12

Hi @umehcampbell,

Some questions about the installer you are trying to install

I think you are trying to install the WordPress module on top of an existing installation, aren't you? The module installer has -module- in its name, does your file have it? The stack installer can be found in this link

https://bitnami.com/stack/wordpress/installer

Both Stack and module installers only support Windows 64bit, do you have it in your machine?
After you download the stack installer in your machine, please stop, and uninstall all the unused Bitnami installations at C:\Bitnami. Once they are uninstalled and removed, proceed with a new installation selecting an empty folder.
If the installation fails again, please share the installer's log again?

Thanks

umehcampbell 2019-02-13 15:27:02 UTC #13

Hi Jota,
I have tried deleting the file thoroughly but any time download again and
try to install it keeps showing me this...
WARNING.... [Bitnami Community] [Stacksmith] Running post-install step.
installation may not complete correctly error running sc start
WORDPRESSMYSQL

Pls I have a limit time to solve this issue.

umehcampbell 2019-02-13 23:53:00 UTC #14

Script output:
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

Script stderr:
Program ended with an error exit code

Error running sc stop wordpressApache: Program ended with an error exit code
Executing sc delete wordpressApache
Script exit code: 1060

Script output:
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

Script stderr:
Program ended with an error exit code

Script output:

it did not work

marcos 2019-02-18 08:25:55 UTC #15

Hi @umehcampbell,

Could you re-run the installer again until it reaches the warning? Do not close the warning.

Once it is there, run (press Windows + R) the program services.msc and look for wordpressMySQL. Right click and start the service.

Do you get any error? If so, please check any MySQL error log file at INSTALLDIR/mysql/data/mysqld.log and let us know what it says.

umehcampbell 2019-02-18 09:25:37 UTC #16

[client]
default-character-set=UTF8

[mysqladmin]
user=root
port=3306

# The MySQL server
[mysqld]
# set basedir to your installation path
basedir="C:/Bitnami/wordpress-5.0.3-2/mysql"
# set datadir to the location of your data directory
datadir="C:/Bitnami/wordpress-5.0.3-2/mysql/data"
port=3306
character-set-server=UTF8
collation-server=utf8_general_ci
max_allowed_packet=32M
bind-address=127.0.0.1
# The default storage engine that will be used when create new tables when
default-storage-engine=INNODB

log-error="C:/Bitnami/wordpress-5.0.3-2/mysql/data/mysqld.log"
default-authentication-plugin=mysql_native_password
[mysqldump]
max_allowed_packet=32M

[mysql]
port=3306

marcos 2019-02-18 15:12:36 UTC #17

Hi @umehcampbell, we were referring to the log file.

In any case we have a Support Tool that will gather relevant information for us to analyze your configuration, including the log file we asked for above. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below?

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

umehcampbell 2019-02-19 09:15:52 UTC #18

Hello,
the link sent to me is for Linux machines. I am using a windows machine

marcos 2019-02-19 11:22:59 UTC #19

@umehcampbell You're right, please find the correct link here: https://docs.bitnami.com/installer/how-to/understand-bnsupport/#windows

Bitnami provides free all-in-one installers, virtual machines and cloud images for popular open source applications. Get them now!