Rmagick doesn't working

Keywords: Redmine - Other - Technical issue - Other
I used your redmine program(4.1.1-5).
and ImageMagick was not working.
also i try install ‘ImageMagick-6.9.9-37-Q16-x64-dll’ and gem install operation.
but cmd write down fallow description.

  • checking for outdated ImageMagick version (<= 6.7.7)… no
    i try also ‘ImageMagick-7.0.11-2-Q16-HDRI-x64-dll’ and same description.
    how to install rmagick?

Hi @etkim,

We have a Support Tool that will gather relevant information for us to analyze your configuration and logs. Could you please execute it on the machine where the stack is running by following the steps described in the guide below?

Please note that you need to paste the code ID that is shown at the end.


Hi, @michiel

I delivered code ID: efcab9d7-9864-2552-ec4a-ae4eee2af6e5

Thank you^^

Hi @etkim,

Can you give more details about the error you are getting? Could you also send a screenshot?


Hi @michiel,

I send screenshot on Bitnami Redmine Stack Environment.

I was installed “ImageMagick-7.0.11-3-Q16-x64-dll” on my PC.
and system environment(PATH) set to fallowing.

and i used Redmine fallowing version.

Hi @etkim,

I’ve been able to reproduce the issue. A colleague from a different team will update this thread.


I found this:

You can try to download last setup package from http://www.imagemagick.org/script/binary-releases.php#windows,
but according to RMagick wiki, the last known version to work is 6.9.1. 
ImageMagick legacy binary versions are available at https://sourceforge.net/projects/imagemagick/files/im6-exes/.

On this page: https://www.redmine.org/projects/redmine/wiki/HowTo_install_rmagick_gem_on_Windows

Could you try with that version ?

Hi, @rafaelrios

I tried your suggestion.
but I can’t found ImageMagick 6.9.1.
and i was install ‘ImageMagick-6.9.9-37-Q16-HDRI-x64-dll’ version.

but I got the same result.

Our team were decided to change server in Linux.
If the same result occurs in Linux, I will ask you again.

Thank you for your kindness @michiel and @rafaelrios.

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