Redmine gets confused with Crashplan

beatrixwillius 2018-06-03 08:00:13 UTC #1

Keywords: Redmine - OS X - Technical issue - Other
Description:
After a restart I wanted to start the Redmine stack. Got an error message:

another instance seems to be running at PID 599

When I check the PID 599 this is Crashplan. What can I do now? At the moment I still need Crashplan.

Regards

Beatrix Willius

jota 2018-06-04 12:21:02 UTC #2

Hi @beatrixwillius

Maybe Crashplan uses one of the ports that the Redmine stack uses to run. In order to know more about this, could you please answer the following questions?

Did you use the native installers to install Redmine or are you using the OS X VM solution?
When do you receive the error message? Can you share a screenshot with us?
Can you temporarily stop Crashplan and start the stack again? Can you start Crashplan after that?

Thanks

beatrixwillius 2018-06-04 13:09:32 UTC #3

Here are the screenshots:

I opened the app and clicked on the start button. Then the error message pops up.
Sorry, I forgot. I'm using the OS X native solution since a couple of weeks.
It's not possible to stop Crashplan. It's one of those lovely stay-alive apps. I should be able to find out the port with a specific command but this gives me a NullPointerException. I've uninstalled Crashplan and can now start Redmine. However, there is an error: We're sorry, but something went wrong. Web application could not be started.

Regards

Beatrix Willius

jota 2018-06-05 10:10:31 UTC #4

Hi @beatrixwillius,

Thank you for all the information you shared, did you close incorrectly the OS X VM (the Redmine app) or your computer recently? It seems that the Bitnami solution tries to use that PID because it was not cleaned properly the last time you used it.

The Bitnami solution checks the PID and shows the error if any process is using the PID that it has in its information. You can install Crashplan again and continue using it, the Bitnami VM should clean the PID properly the next time you stop the machine. Regarding the application, did you modify the configuration or the permissions lately?

We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below? Please note that you will need to click on "Open Terminal" to run the commands inside the Bitnami VM

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

beatrixwillius 2018-06-08 08:06:07 UTC #5

Hi Jota,

I've tried to install a plugin (Checklists) which failed. Got some errors:

 root@debian:/opt/bitnami/apps/redmine/htdocs# bundle install --without development test --no-deployment
Don't run Bundler as root. Bundler can ask for sudo if it is needed, and
installing your bundle as root will break this application for all non-root
users on this machine.
The dependency tzinfo-data (>= 0) will be unused by any of the platforms Bundler is installing for. Bundler is installing for ruby but the dependency is only for x86-mingw32, x64-mingw32, x86-mswin32. To add those platforms to the bundle, run `bundle lock --add-platform x86-mingw32 x64-mingw32 x86-mswin32`.

Fetching source index from https://rubygems.org/

Retrying fetcher due to error (2/4): Bundler::HTTPError Could not fetch specs from https://rubygems.org/
Retrying fetcher due to error (3/4): Bundler::HTTPError Could not fetch specs from https://rubygems.org/
Retrying fetcher due to error (4/4): Bundler::HTTPError Could not fetch specs from https://rubygems.org/

Unfortunately, the support for this plugin either doesn't exist or my mails ended up in the spam folder.

Anyways. I ran the support tool and got some output:

root@debian:~# ls -l
total 4
---------- 1 root root 25 Jan 1 1970 bitnami-first-boot-123456
root@debian:~# cd /tmp
root@debian:/tmp# ls -l
total 708
-rw-r--r-- 1 root root 313245 Jun 8 07:48 bitnami-redmine-info-20180608-074820-2388.zip
-rw-r--r-- 1 root root 313308 Jun 8 07:55 bitnami-redmine-info-20180608-075503-3930.zip
-rw------- 1 root root 40484 Jun 8 07:44 passenger-error-gqdEmJ.html
-rw------- 1 root root 40481 Jun 8 07:40 passenger-error-jFUD7U.html
drwxr-xr-x 5 root root 4096 Jun 8 07:40 passenger.z72GWYV
drwx------ 3 root root 4096 Jun 8 07:39 systemd-private-154dffeaf6f2443e8ec1c07f0b418728-haveged.service-FOPRRW
drwx------ 3 root root 4096 Jun 8 07:39 systemd-private-154dffeaf6f2443e8ec1c07f0b418728-systemd-timesyncd.service-dSBdtc
root@debian:/

Now comes the usual embarrassing question: how do I locate the file? After mounting the Bitnami drive I don't see any tmp folder. Even after making invisible files visible, there is no tmp folder.

Mit freundlichen Grüßen/Regards

Beatrix Willius

http://www.mothsoftware.com
Mail Archiver X: The email archiving solution for professionals

beatrixwillius 2018-06-09 08:51:33 UTC #6

Hi Iota,

I had only added a few records for the new version of Redmine. I went into phpMyAdmin and got the records for the Issues table. Then I deleted the existing Redmine installation and started from scratch.

At least this taught me to do a backup of the Redmine folder before monkeying with it.

Thanks for your help!

Mit freundlichen Grüßen/Regards

Beatrix Willius

http://www.mothsoftware.com
Mail Archiver X: The email archiving solution for professionals

jota 2018-06-11 11:36:20 UTC #7

It seems that the server can't connect to rubygems.org. We fixed an issue with the DNS configuration some weeks ago that affected all our VMs, could you please share with us the content of the /etc/resolv.conf file?

cat /etc/resolv.conf

If the content is different than

nameserver 8.8.8.8
nameserver 8.8.4.4

Please update the information by following this post

and try to run the command again.

You can also post your questions about the plugin in the official forum of Redmine

https://www.redmine.org/projects/redmine/boards

I don't understand what you are looking for inside the machine. Could you please let us know what you are trying to achieve?

You can create a backup of the whole installation directory by following this guide

https://docs.bitnami.com/general/apps/redmine/#how-to-create-a-full-backup-of-redmine

system 2018-06-25 11:36:25 UTC #8

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