Could you please provide us a little more information?
- Are you using this application in a Cloud Provider (AWS, Google, Azure, ...), in the native installer (Windows, Linux, OS X) or in a VM?
- Which exact version of the application are you using?
- Have you installed any plugin or modified any configuration file?
We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below? You should click on your platform or your cloud to find the proper instructions.
How to Run the Bitnami Support Tool
Please note that you need to paste the code outputted by the tool in your reply.
Please let us know if this solves the issue.
Carlos R. Hernández