Redirect loop error while upgrading mautic from dashboard

prakhar 2018-10-10 17:24:24 UTC #1

Keywords: Mautic - Amazon Web Services - Technical issue - Upgrade
Description:
I was trying to update mautic from dashboard and it stucks in to a redirect loop error.
My site is not reachable but i can connect through Winscp.

Ssl install problem?

jota 2018-10-11 09:42:35 UTC #2

Hi @prakhar,

We have a Support Tool that will gather relevant information for us to debug the issue. Could you please download and execute it on the machine where the stack is running by following the steps described in the guide below? You must click on the platform or cloud that you are using to find the correct instructions.

How to Run the Bitnami Support Tool

Please note that you need to paste the code outputted by the tool in your reply.

jota 2018-10-11 10:53:01 UTC #3

Apart from that information, I also suggest you check the troubleshooting guide in this page that explains how to troubleshoot issues in Apache and MySQL (you probably find the error in those log files)

https://www.katacoda.com/bitnami

prakhar 2018-10-12 18:43:31 UTC #4

when i run support tool it shows:
Please type a directory that contains a Bitnami installation. The default
installation directory for Linux installers is a directory inside /opt.

what should i type here , i tried apps , opt/bitnami/apps and bitnami only but nothing worked.

jota 2018-10-15 09:50:24 UTC #5

Hi @prakhar,

If you used a Bitnami cloud image, the solution is installed at /opt/bitnami. That's the directory you need to set when using the Support tool. That tool will take care of getting the information of the different logs and configuration files within the folder.

Thanks

prakhar 2018-10-15 16:14:02 UTC #6

This is what i got
e55eecbd-6ffe-20e2-8151-5085202dd4dc

abjimenez 2018-10-17 11:42:28 UTC #7

Hi @prakhar,

Thanks for sending the code. We are going to review the information that you have sent to us in case we can find something that can help you to solve the issue.

Best regards,
Andrés Bono

prakhar 2018-10-19 05:03:03 UTC #8

any updates, i am waiting

abjimenez 2018-10-22 10:51:30 UTC #9

Hi @prakhar,

First of all, sorry for the late reply.

We have been investigating it, and we can't find the source of your issue by checking the information that you have sent to us.

There should be some misconfiguration in the Site Url. You can check it in Settings > Configuration > System Settings: General Settings. Is the Site Url field the same that you are using when accessing your application?

A different option to upgrade your application is doing it by command line. As this method doesn't imply interaction with the web browser, you should not face the redirection loop issue that you are experiencing. Follow the steps described in this guide: Uh Oh, Mautic upgrade was not successful. In particular, we have tested it and this is what we needed to do to upgrade a Bitnami Mautic Stack 2.13.1 to the latest version:

IMPORTANT! Please do a backup of your application before you run any of the below steps. Create And Restore Application Backups.

1) Connect to the server through SSH.
2) Execute the following commands. Note that some of them will prompt for confirmation:

cd /opt/bitnami/apps/mautic/htdocs
sudo su daemon -s /bin/bash -c "/opt/bitnami/php/bin/php app/console cache:clear"
sudo su daemon -s /bin/bash -c "/opt/bitnami/php/bin/php app/console mautic:update:find"
sudo su daemon -s /bin/bash -c "/opt/bitnami/php/bin/php app/console mautic:update:apply"

If any of the above works, would it be a possible option for you to launch a new server with the latest version of Mautic (https://bitnami.com/stack/mautic/cloud/aws) and migrate the data from a server to the new one?

Best regards,
Andrés Bono.

prakhar 2018-10-22 16:58:51 UTC #10

ok,
it say's:
Great! You are running the current version of Mautic.
when i try to access it using my aws ip it gets opened over http but i am using cloudflare to serve it using https and configured mautic url as https in settings.
but over https it gives a redirect loop. when i turn off the orange cloud in cloudflare it gets opened on http.

abjimenez 2018-10-23 07:43:50 UTC #11

Hi @prakhar,

Great that you have Mautic upgraded! Can you give us details about the redirections that are happening? If you are using unix operative systems, you can use a tool like curl to obtain that information:

curl -LI YOUR_ENDPOINT_HERE

Also, did you check CloudFlare support (https://support.cloudflare.com)? I see that the infinite loop redirection is a common issue when using CloudFlare.

Best regards,
Andrés Bono.

prakhar 2018-10-25 07:14:49 UTC #12

i restarted my aws instance, changed the public ip in cloudflare and its done , its working now.

abjimenez 2018-10-25 08:43:20 UTC #13

Hi @prakhar,

That's great to hear!

Best regards,
Andrés Bono.

abjimenez 2018-10-25 08:43:26 UTC #14

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